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96% of unhappy customers won't complain and stop using your product or your app. This means that you're actually only talking with 4% of your customers. What are the ways to increase this rate? Here are 7 easy solutions to start today.
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§ Easy to set up and quick to fill for the customer
§ Ability to get answers to specific questions
§ Data is easy to analyze and compile
By @Frontapp
Toolbox Qualaroo for slide-in surveys, Survey Monkey for long form
§ Websites are the first place people look at when they have questions
§ Email is easy to use for your customers, it feels intuitive
§ Given you have the right tools to reply, you’ll be able to sort emails and get back to customers easily
By @Frontapp
Toolbox Front to sort and deal with incoming emails
§ Real time conversations allow more personal exchanges
§ People can ask their questions immediately instead of leaving the website
§ New conversations opportunities thanks to targeted chats
By @Frontapp
Toolbox Olark
§ Objective feedback on your app and how it works (especially on things you’re not able to see anymore)
§ Ability to interact live and asks the questions that matter to you
§ Good to share with the entire team
By @Frontapp
Toolbox Usertesting, live demos :)
§ Reaching out to customers shows them that you care
§ Ability to target customers depending on actions they are taking on your app
§ Response rates are higher for personalized emails
By @Frontapp
Toolbox Intercom, Autosend.io, plain email
§ Easy to find: in app support lets you make sure people to give up to quickly
§ Can raise retention rates when backed with great support
By @Frontapp
Toolbox Your app or service, Front for the customer
suppport
§ Quick for your customer to fill in and short for you to go through
§ Adds a fun aspect to your app or website
By @Frontapp
The PersistIQ wish box
Start collecting quality feedback from your customers
today
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