Why bring patients to the table

The Patient Story is sometimesdark and sometimes light.

But both are needed for a masterpiece.

These paints are same colorThey are defined by their tone.They provide a scale of Value.

“During this hospital stay, how often was your pain well controlled?”

This is another scale of value.

Patient stories are more than core measures, surveys and bar charts.

Nurses Progress Notes:04.18.09 09:00

Look Dick.See Sally and Tim.Funny, funny Sally.Funny, funny Tim.

The patient record makes a lot moresense if you include the wholepicture of care.

Patients can help

Family Caregiverscan help.

Fred was a “good” patient. He didn’t make waves. He didn’t complain.

Patients can write Onion Letters OrOrchid Letters.

Everyone is valuable in this conversation

Patients can join the

conversation using their own visuals andspeaking from the foundation of their own skill-set.

When you invite us it changes the conversation

Everyone wants to be invited to play…

If we are not invited to speak with a provider, that doesn’t mean we stop talking.We just talk to the whole world.

Sometimes we need to build bridges for better communication.

And when we build bridges, we connect silos of thought and can paint a “happy” picture.

When we invite Moms and Dads, brothers and sisters to the table, we will have better outcomes emotionally and physically.

When everyone plays. Everyone wins.