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• LS Retail • The rise of the omni
consumer • Trends and challenges in
retail • LS Retail Innovation • The 4 most important
conclusions
Easier Simpler Faster
www.LSRetail.com
Solutions platform:
Our solutions are based on the Microsoft
Dynamics ERP platform
Leadership:
LS Retail is the Global ISV of the year in 2015 on
Microsoft Dynamics
Go to market:
Strong co-operation in development, marketing
and training
“LS Retail has been a valued partner for Microsoft Dynamics for many years and they are a great ambassador of business solutions from Microsoft. They consistently deliver customer success through their reliability and capabilities around Microsoft Dynamics. We look forward to many more successful years together.” Neil Holloway Corporate Vice President, Sales & Operations Microsoft Business Solutions * ISV: Independent Software Vendor
Microsoft – Close Cooperation on a global basis
Global partner network- StrongPoint since 1998
220 certified partners in 75 countries with a unified
partner agreement 20 localization partners
Over 3.500 companies with over 50.000 stores
operating 120.000 POS terminals in
120 countries
Client Options
Financial Management
Business Intelligence & Reporting Advanced CRM E-Commerce
Sales & Marketing
Purchasing Buying & Merchandising
System Administration Retail Admin
Supply Chain & Logistics
Retail Admin POS
Financial Management
Stock Management
Key
Store Front
Core MS Dynamics
Partner IP
3rd party ISVs Component
LS Retail
Head Office Store Back Office
Safe & Cash Management
EOD Statement Processing
Special Orders
Price & Promotion Management
Sales Reporting & Analysis
Gift Card and Coupon Management
Member & Loyalty Management
Sales Commission
Product Information Management
Store Allocation & Replenishment
Open-to-Buy
POS Management
Staff Management
Flexible POS
Pay & Take
Special Orders
Member Loyalty & Capture
General Ledger
Cash Management
Cost Accounting
Purchase Ledger
Sales Ledger
Fixed Assets
Auto Bank Reconciliation
Budgets Cash flow Forecasting
Intercompany Consolidation
Customer & Contact Management
Segmentation and Campaign Management
Inventory & Pricing
Order Processing
Supplier & Contact Management
Supply Planning
Inventory & Costing
Order Processing
User Roles & Permissions
Document Management
User Roles & Permissions
Document Management
Receipt & Shipment Planning
Receiving & Put-away
Picking & Shipping
Stock Housekeeping & Control
Stock Receiving & Picking
Enhanced Movement Reconciliation
Account & Contact Management
Workflow & Case Management
Marketing & Campaign Management
Excel Based Reporting
SQL Server Reporting Services
Auto Invoice Matching
Enhanced DC & Store Replenishment
Enhanced Mobile Warehouse
3rd Party Carrier Integration
Gift Receipt & Gift Card Processing
EFT (Verifone PAYware OCIUS)
Retail Analysis Cubes
Content Management
B2B / B2C Web Frontend
Responsive Design
Enhanced Security
Enhanced Document Management
Enhanced Document Management
Mobile Warehouse Management
Packing & Shipping Management
Stock Transfers
Mobile Stock Management
Analysis and Alerting
Windows Client
Web / SharePoint Client
Tablet Client
Co
mp
lete
S
olu
tio
n
Some of our retail customers
United Kingdom 16 Locations & 25 POS
8 Countries 61 Locations & 263 POS
Brazil 4 Locations & 4 POS
Spain 48 Locations & 77 POS
Denmark 63 Locations & 100 POS
5 countries 86 Locations & 213 POS
Spain, Portugal 91 Locations & 209 POS
Worldwide 180 locations & 205 POS
United Kingdom 46 Locations & 820 POS
Belgium 90 Locations & 170 POS
4 Countries 59 Location & 1,150POS
Denmark 120 Locations & 377 POS
Canada 729 Locations & 729 POS
Worldwide 838 Locations & 1,531 POS
Worldwide 158 Locations & 412 POS
Sweden 156 Locations & 871 POS
United States 14 Locations & 91 POS
United States 11 Locations & 71 POS
UK 39 Locations & 463 POS
United Arab Emirates 795 Locations & 925 POS
United States 3 Locations & 9 POS
Dubai 10 Locations & 60 POS
UAE 350 Locations & 350 POS
Some of our hospitality customers
Philippines & India 48 Locations & 62 POS
Iceland 24 Locations & 24 POS
United States 101 Locations & 164 POS
Philippines 260 Locations & 517 POS
Iceland 8 Locations & 50 POS
Portugal 25 Locations & 44 POS
Scandinavia 57 Locations & 85 POS
3 Countries 223 Locations & 760 POS
India 102 Locations & 106 POS
United Kingdom 56 Locations & 204 POS
Iceland 6 Locations & 17 POS
Nigeria 50 Locations & 250 POS
9 Countries 300+ Locations & 1,300 POS
The Change to the Omni Channel Consumer 2005 – people gathered outside Vatican at the death of Pope John Paul II
The Change to the Omni Channel Consumer 2013 – people gathered outside Vatican at the first apperance of Pope Francis I
Mobile retailing
a rapidly growing business that is expected to approach $640 billion in annual global sales within just a few years
Faster retailing
speed to market, speed to response, speed to deliver
Experience retailing
which takes shopping and adds entertainment, emotion, deeper engagement — and sometimes even an entire environment.
Innovative retailing
which responds to market disruption with disruptive creativity of its own
18th annual Global Powers of Retailing report, produced by Deloitte Touche Tohmatsu Limited (DTTL)
Megatrends in Retail
Prediction:
65% of the global population will be using a mobile phone by 2015
83% of internet usage will be through handheld devices.
Retailers will need to respond by offering
• Free in-store Wi-Fi
• Mobile-friendly retail websites
• Purchase orders on the Phone
• Click & Collect
• Mobile Loyalty
Mobile Retailing Mobile retailing is expected to continue to grow aggressively
Mobile Retailing
Infographic: Third of markaters reveal their ability to analyse data is poor Posted 1. September 2015 by Samantha Edwards & filed under Data, Digital marketing
• “Fast fashion” (getting runway styles to the stores as soon as possible)
• Limited-time-only products and flash sales to drive urgency and immediate purchase
• Pop-up establishments to quickly get products and services to market and build buzz
• Self-service check-out and kiosks to reduce or eliminate waiting
• Faster delivery by taxi? by Uber? By drones ???
Faster retailing Speed continues to remain an important trend in retail
Retailers will continue to explore innovative ways to enhance the buying experience for their customers:
• Social media campaigns
• Events like fashion shows, Cooking shows
• Consistency experience through platforms
• Fast easy and simple shopping experience
• Personalized loyalty programs
• Instore experience
Experience Retailing Retailing is no longer just about the product !
Christopher Bailey, chief creative and chief executive officer of Burberry: “want to create a space where our customers can spend time relaxing and enjoying the world of Burberry in a more social environment.
Customers Want Personalization
Recognition
Would switch most of their spend if they were frequently
recognized their previous spend
Customization
Would actively welcome more customized promotions
40 % 40 %
Peter Lewis, Loblaw and Graeme MCcVie, LoyaltyOne at NRF 2014
More retailers are likely to adopt innovative practices, embrace technology, and use it in creative ways:
Borders between retail, wholesale, distribution and production will blurr
Mobile technology
iBeacons
Customer recognition techniques
Interactive commercials
Click and collect
Physical – non-shop shopping
Innovative Retail The retail industry will need to adapt to innovative competition
www.LSRetail.com
Business at risk
Costs
Loss of Sales
Lack of Control
Too Many
systems
Reduce Costs Variant Management Inventory Management Replenishment Staff Management Sell in Season – reduce mark downs
Too Many Systems Inconsistent Data Operations and accounting separate Integration problems with databases Increased Systems management costs
Lack of control
Unclear processes New staff – training Loss Prevention Profit Loss analysis Unrecorded item flow Out-dated data Loss of sales
opportunities Membership/Loyalty Coupons Campaigns “Happy Hour”
LS Retail Challenges in Retail
24
Consumer Behavior
Change in consumer behaviour Always online Better informed
Over 25 M EUR in the last 5 years – LS Nav 2013 Retail & Hospitality
– LS Nav 2015 Retail & Hospitality
– LS Nav Express
– LS First Hospitality
– LS First Forecourt
– LS Omni
Research & development
R&D
Omni-channel – consumer centric
Anywhere +
Anytime
Same Price in all Channels
Customer First
Personalized Marketing
Personalized Loyalty – Customer App
• Personal
• Synchronized e-Commerce &
Mobile App
• Shop
• Offers
• Coupons
• Notification
• Shopping Lists
• History
• Store Locations
Shop
Campaign
Marketing
Benefits
Create Contact
Continuous Loop
Customer loyalty Sales History Sales Interaction Build relationships and confidence Learn Attributes Click and collect
Personal Loyalty Level
Special Loyalty Points Specific Pricing Discount / Price
Gifts Coupons
Published Offers
Offers Marketing Offers Message Email / Mail
Multiple Clubs For Different Customer Groups Multiple Levels… Gold, Silver, Bronze Automatic Up or Down
Point-Of-Sale
• Configurable & Intuitive
User Interface
• Managed At HQ
• Mobile
• Marketing Screen
• Hybrid or Offline
• Flexible Architecture
• Hardware Independent
The 4 most important conclusions about the omni channel consumer from this presentation are
1. The consumer expects the retailer will meet them on their preferred platform
- Stores, E-commerce, loyalty programs, social media
2. Consumer expects products and prices to be the same in all channels
3. Products are available and can be delivered fast
4. Meaningfull personalized loyalty programs and offers
The 4 most important conclusions - consumer
The 4 most important reccommendations for the Retailer from this presentation are
1. Make sure your IT solutions and logistics a prepared for the omni consumer
2. Reduce the number of IT solutions
3. Increase service in stores
4. Make shopping and experience
The 4 most important recommendations - Retailer
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