Coles - The Future of Retail - Craig Rispin - 21 July 2015

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The Future of Retail for:

by Craig Rispin, Business Futurist

Craig Rispin CSP

“Craig we’ve seen more change in the last 3 years

than in the last 30.”

Technology Changes Exponentially

People Think Linearly

People

Business Technology

Life SciencesWork/Life Shift A

cceleration

Age Wave

Education Re-Engineering

Global Nomads

Free Agency

End ofRetirement

Emerging Models

SharingEconomy

MarketingMegatrend

TrustEconomy

Machine Learning

Cloud Computing

SecurityScare

Coworking &Collaboration

Massively Mobile

Internet ofThings

Big Data

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A.T. Kearney Studied Why Strategic Planning Sessions Tend to Fail...

Strategy Formulation What Goes Wrong?

Lack Of Understanding Of Future Trends (88%)

Little Understanding Of Internal Capabilities (87%)

Too Much Of A Top-Down Approach (84%)

Not Enough Logical Thinking (84%)

Did You Know - That in 2028?

Video Discussion

Discuss with a Partner:

What Did You Find Most Interesting in the Video?

We’re Living in a World of Exponential Change

Where iPhones are More Valuable Than Oil

And 101 Companies are Valued at More Than

$1Billion

http://graphics.wsj.com/billion-dollar-club/
http://graphics.wsj.com/billion-dollar-club/

With More Competitors Than Ever Before...

It’s Good That The Next Generation Likes

Retail...

MILLENNIALS PREFER SHOPPING IN STORES AS OPPOSED TO SHOPPING ONLINE

LET’S HAVE A LOOK AT THE NUMBERS:

Source: "Who are the Millennial shoppers? And what do they really want?" from Outlook 2013, No. 2, an Accenture publication.

Millennials Prefer Retail

YET ECOMMERCE IS BOOMING

Source: http://www.statista.com/statistics/272391/us-retail-e-commerce-sales-forecast/

AND AMAZON’S BUSINESS MODEL SEEMS LIKE A BETTER FIT FOR GROWTH…

Source: http://netonomy.net/2014/06/23/amazon-vs-walmart-comparison-in-one-essential-chart/

That Can Wipe Out a 100 Year Old Company

The Future of Retail is: Beautiful, Connected,

Data Driven, and Omni Channel

Design for Retail:Important to Drive Sales?

What Store Sells the Most per Square Feet?

Apple $7,000 PSFor $650 PSM

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 42

SUPERMARKETS | 1ST PLACE KING RETAIL SOLUTIONS, FRESH ST. FARMS, SURREY, BC

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 61

LIFESTYLE, HEALTH & WELLBEING | 1ST PLACE TPG ARCHITECTURE, THE RED DOOR, NEW YORK

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 65

PHARMACY | AWARD OF MERIT MARKETING JAZZ, BOTICANA PHARMACY, JAEN, SPAIN

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 64

PHARMACY | AWARD OF MERIT ALESSANDRO LUCIANI DESIGNER, DR. FLEMING PHARMA & HEALTHCARE, MILAN

www.retaildesigninstitute.orgTrendcast 2015 | Retail Asia Expo & Conference, Hong Kong © Retail Design Institute 2015 95

Landini Associates CLIENT PROJECT DATE PAGE

Design and Brand Consultants T2 T2 CASE STUDY 15.01.11 14

T2B ArrivesSydney Westfi eldT2B Arrives | Sydney Westfield

And Retailing is More Sophisticated Than

Ever Before...

It’s Like a Couple Clips Out of Minority Report...

Real-Time Analytics

Personalised Contextual Advertising

Data-Driven Retail

Can You Know What’s Working In-Store

In-Realtime?

Heat Mapping Retail:Real Time Analytics

Can You Know Who’s In-Store and Deliver a Custom Experience?

Can You Deliver Realtime Education &

Promotions?

Digital Signage:with Anonymous Video Analytics

You Can Do Some Amazing Things with

Digital Signage

Plus - Your Digital Signage Network Could

Be a Profit Centre!

82% of Companies Using Digital Signage

are Very Satisfied

Omni Channel

Craig Rispin CSP

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