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Employee Engagement
• An engaged employee is aware of business context, and works with colleagues to improve the job performance for the benefit of the organization
• Defined as the level of commitment and involvement an employee has towards their organization and values
• Engagement is closely related to job involvement and flow
Actively Engaged
• Known as the builders
• Realize their role expectations and strive to meet and exceed them
• Perform consistently at high levels
• Passion, innovation at work are some of their traits
Not Engaged
• Concentrates more on the tasks rather than goals and outcomes
• Tends to feel that their contribution is being overlooked and their potential is not being tapped
• An unproductive relationship with managers or co-workers exist
Actively Disengaged
• They are “virtually against everything”
• Being unhappy at work they sow seeds of negativity at every opportunity
• Undermine the accomplishments of engaged co-workers. • Cause great damage to an organizations functioning
Lower CostsDissatisfied employees lead to more absenteeism thus leading to higher loss in production for the company
Employee Satisfaction V/S Employee Engagement
Employee engagement is not the same as employee satisfaction.
• Satisfied employees are merely happy or content with their jobs and the status quo. For some, this might involve doing as little work as possible.
• Engaged employees are motivated to do more than the bare minimum needed in order to keep their jobs.
EFFECTS OF DISENGAGED EMPLOYEES
• Effect on Work - The disengaged employee tries to evade work, struggles to meet deadlines and is reluctant to accept additional responsibility.
• Effect on Co-Workers - The negativity of a disengaged employee, demonstrated through complete withdrawal from participation, affects the team morale.
• Effect on Customers - Every employee, whether an organization likes it or not, becomes its ambassador. And a disengaged employee either by actively de-selling the organization, or by complete apathy towards their work, product, process, organization help create disengaged customers.
• Effects on Productivity - Disengaged employees seldom push themselves to meet organizational goals let alone contribute to innovative practices at workplace. Since, they do not believe that their work contributes to the organization; they evade completing tasks thereby affecting team productivity.
• Effect on Company Performance - A disengaged workforce by virtue of delayed completion of tasks and inability to improvise and innovate cost the company dollars which ultimately affects bottom line.
• Effect on Personal Life of Employee - A disengaged employee is seldom able to shake off the lethargy and perform in the current organization or land a job of preference. This leads to pent up frustration which may ultimately affect his personal and family life.
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