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When Severn Trent Water decided to consolidate eight offices in Birmingham into one new sustainable building in Coventry it was the start of a transformational change that altered the workplace landscape across the portfolio. The physical move had a major impact on how people travelled to work and their work life balance, whilst fundamental changes to the working environment impacted on on the agility of its people. The journey is presented by Ian Humphray Workplace Manager, responsible for shaping the workplace change.....
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Ours to Share Ian Humphray Workplace Manager Severn Trent 25 October 2012
It doesn’t matter which road you choose if you don’t know where you are going!
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About Severn Trent Water • Over 3 million households. • Humber estuary to
Gloucestershire, from South Yorkshire to Mid-Wales.
• We employ 5,000 people directly and many more through the 900 local suppliers with whom we work.
• Lowest average combined water and sewerage bills in England and Wales.
• For about the same price as a litre of milk, we deliver over 300 litres of water a day to the average house – and then take away and clean the sewage.
• Leaders in renewable energy. On track to generate 30 per cent by 2015.
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Our Workplaces
Drivers for change?
• Poorly performing office portfolio – outdated / failing
• Outdated and costly technology
• Need to reflect our future not our past – modern / flexible
• Retain and attract the right talent
• Opportunity to drive cultural change
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Where we were
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Our workplace vision
A safe, modern, flexible working environment that makes Severn Trent Water a truly great place to work and enables high levels of productivity.
We need you to be a role model
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The journey
• Physical journey from Birmingham to Coventry
• Cultural in terms of environmental changes and technology step changes
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Workplace principles
• Open plan environments
• Team zones - 8:10
• Centralised support services (post, printing, stationary)
• Clear desk and floor policy
• Storage – 1 linear metre per person
• Office etiquette – ‘consideration for others’
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10/28/2012 9:29 PM © Savant Presentation name 11
Typical floor plan
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10/28/2012 9:29 PM © Savant Presentation name 12
Typical floor plan
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Our workspace - Technology
Thin clients
Smart boards
Follow me
printing
Mobile telephony
Smart ID cards
Room booking system
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Our Workplaces
“ …working together, supported by ways of working that encourage a shift of mindset from “Mine to own,” to “Ours to share”…”
Working in a collaborative way
All have access to same facilities, equipment, technology
An environment that encourages collaboration
An ethos of continuous improvement
Enabling the business to deliver with pace
Our Workplaces
• 74% of people now using alternative means of transport.
• Travelling reduction between sites equates to 5 metric tonnes of CO2 per
month (24,000 miles)
• Total energy consumption 2650MWh/year against a norm of
3300MWh/year. • 34% energy reduction from renewable sources.
Our people journey
• Explaining the what and why, delivered through:
− Workshops / team meetings – face to face – dispelling the myths
− Site / local area visits – Coventry tours, travel options
− DVDs – ‘through the key hole’
− Business champions
− Pilots – furniture, IT, team zones
− On line induction – Passport to ID card
− Pre move building induction – visits to the building ‘ touch and feel’
− Day 1 experience
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People productive within 30 minutes of landing
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One Team
Finance, Workplace, IS, Property/FM, HR, Legal/GC, Procurement, 3rd party providers
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Post occupation
• People like the working environment • One team approach with FM provider (inductions, clear desk policy,
workplace managers etc) • Nearly everything works as designed • Ability to absorb growth on existing team allocations
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What’s gone well?
Post occupation
• Agility within the building – BYOD, tablets etc... • Utilisation of space by teams (eg. Mon-Weds busy) • Room booking system • Behaviours by a small minority
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Areas for improvement
Continue to drive for efficient and effective workplaces
Cos
t per
wor
ksta
tion
• c. £3.6k excluding insurance and IT C
ost p
er F
loor
• 250
Workstations = £900k p.a.
Cos
t for
STC
• 1400
workstations = £5m p.a.
If you had to pay for your space, would you do anything differently?
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It doesn’t matter which road you choose if you don’t know where you are going!
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Questions ?
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