Innovations In Property Management

Jason Rose Rental Express

Innovations in Property Management

Innovation !in!

Property Management!350 to 4174!

Properties Under Management!In 10 Years

A brief history of Rental Express

• Started in 2001 with the purchase of Harcourts Paddington for $6000 by three partners aged 27,22 & 21

• Traditional based agency that focused on sales and got into property management by a natural progression

• 2004 at 350 properties under management

• 2005 decided to get serious about Property Management & put on our first 2 BDM’s

• October 2006 sold the sales business, made 3 acquisitions, rebranded to Rental Express & a total of 2000 properties under management

1st September 2014

A brief history of Rental Express

• 4174 properties under management

• 5 offices (4 in Brisbane & 1 on the Gold Coast) plus 1 remote office

• Our Kallangur office in 6 years has grown to 1204 properties under management organically

Our Numbers

Average rent $377.38

Average Management Fee 7.56%

Top 2 TipsFor Building a Rent Roll

Margins Expectations!

Workload!Legislation

Blockages To!

Business!Success

Software People/Training!

Outsourcing

Tenant Booking System Key System!

Referral System

MVP

“We have two clear choices when it comes to change.

Change and grow, or don’t and die.

Change is not a yes or no. It is a yes and how”

Are You Receptive !To Change?

Do you have a playbook?

Dumb Stuff We DoShit

Does your policies and procedures make it difficult !

for people to do !business with you?

How often do you disperse funds to owners?

NPSNet Promoter Score

RELSRental Express Loyalty Score

How Many Properties Can A Property Manager Manage?

Who The F*!# Cares?

Staff to Property Ratio1:65

How to Pay!Property Managers

1. Telephone  Headsets  2. Address  Book  in  Phone  System  3. Tenant  Signup  Video  4. Email  Templates  5. DEFT  Payment  System  6. Cleaning  Kit  7. Scanning  Efficiency  8. Owner  Sales  Appraisals  9. RPM  Updates

The  Toyota  Way  Continuous  Improvement

The First Nine

Average Rent = $380.42

Average Management Fee = 7.89%

Rent Roll Multiplier = $3.00Asset Value = $4,424,831.64

New Managements = 945

Cost of Acquisition = $1,039,500.00

Inbound & Outbound Teams

Our  Philippines    Admin  Support  Team