View
84
Download
0
Category
Preview:
Citation preview
Was It Something I
Said?
Duncan Nisbet
@DuncNisbet
Ingredients Of An
Interaction
Virginia Satir
Why
found in
wasn’tthat
test?
bug
“Why wasn’t that bug
found in test?”
I was getting the blame for
a bug found in production
I felt the blame was
unjustified so I was angry
I said “We couldn’t have
found that bug in test”
Intake“Why wasn’t that
bug found in test?”
I heard […] is that
what you said?
We interpret the
wrong message
Meaning
My interpretation is […]
that what you meant?
Baggage
Is my anger
justified?
Significance
We are not OK with
our feelings
Check feelings
before responding
Response
“Why wasn’t that bug
found in test?”
I was getting the blame for
a bug found in production
I know more about testing
now
“Why did you put that bug
in the code?”
• Ask questions to
improve your
assumptions
• 3 interpretations
• Debugging here is
tough
• Don’t respond if not
OK with feelings
An example for you to take away…
Done
Finished Fini
Terminado
The End
Resources
• ieee-stc.org/proceedings/2008/pdfs/JB1978b.pdf
• stevenmsmith.com/AONW/Satir%20Interaction%20Model.pdf
• dhemery.com/articles/untangling_communication/
• Practical Tools For Playing Well With Others : https://vimeo.com/78917211
• The Satir Model - Family Therapy & Beyond (book)
• Managing Yourself & Others - Weinberg (book)
• Becoming a Technical Leader - Weinberg (book)
Recommended