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Tackling the engagement & diversity issue with collaboration culture at Sanofi Pasteur
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Tackling the engagement & diversity issues with a collaborative culture at
Sanofi Pasteur
Celine Schillinger Charter Member, Change Agents WW
Head, Quality Innovation & Engagement,
Sanofi Pasteur
@CelineSchill
“Down from the trenches”
@CelineSchill
Transformation, End of Year 4
2011 2012 2013 2014
@CelineSchill
Working Differently
|
Solutions Exist
• Become a “connected company” (D. Gray) – Social collaboration inside – Connection with the ecosystem outside
• Leverage what drives people at work (D. Pink) – Autonomy – Mastery – Purpose
• Overcome organizational resistance to change (J. Kotter) – Create a climate for change – Deliver change through a dual organization: pyramid & network
• Make change stick (Heath bros.) – Drive through reason, motivate through emotion – Remove obstacles
|
Desire to
Inclusion
Network
Open
Enable
Bottom-up
Viral
Cross silo Inspire
@CelineSchill
|
Collaboration: Internal social
networks
Speed & agility: Instant messaging
Inclusion: Crowdsourcing, diversity, dialog
Cross silo exchanges
Going digital
New Behaviors
Collective
Social collaboration
Individual: small steps, right away
@CelineSchill
Quality Innovation & Engagement ● Quality Issues (metrics…)
● Public health loss ● Business loss
● Human issues ● Pride to work there, but ● Lack of trust in the leadership ● High Disengagement
Quality products
should always be available to our customers
FLAT
Themes of non-compliance have not changed for more than a decade
@CelineSchill
Quality Today
Quality!
@CelineSchill
Quality Tomorrow
Quality!
Engaging for Quality
Inspire: Write & Share Our Quality Narrative
Open up: Connect with ecosystem
Educate: Quality Academy
Involve: Dialog and co-construction
Collaborate: New interaction tools
Monitor: Inspiring progress indicators
Lead change: Network of Quality Mindsetters
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3
4 5
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@CelineSchill
Teaming up with Kotter Int’l
@CelineSchill
An Unprecedented Dialogue Mindset
• Calling for feedback on an open, anonymous platform – 6,000 Likes
– 570 Messages
– 1,300 Active users
– Direct emails with constructive suggestions
• 5 main themes
Values Enablement
Leadership & HR
Operational efficiency
Technicalities
“We’re Entering Into New Territory”
@CelineSchill
Gaining Traction on Social Tools
@CelineSchill
Working Out Loud
@CelineSchill
Job Description?
• Open up • Inspire • Reassure • Facilitate • Listen • Connect • Experiment • Train • Do • Tell
Enable the organization’s transformation : make it work as a network – leveraging existing
technologies and practices – to support business and organizational performance
@CelineSchill
@CelineSchill
Keep in Touch
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