View
336
Download
1
Category
Preview:
Citation preview
From Information Specialist to Library Liaison Manager:
a year of change
Sonya Lipczynska
Library Liaison Manager
King’s College London
David CrossinggumLibrary Liaison ManagerKing’s College London
2
Outline
About us
Issues affecting Higher Education libraries
What is liaison?
How do we liaise
Challenges faced & lessons learned
3
About usKing’s College London since
2001
Library Manager (Denmark Hill Campus)
King’s College London since 2001
Information Specialist (health schools)
Library Liaison Manager (Summer 2014)
Managing liaison - different approaches
A liaison librarian for each school or faculty
Liaison without subject specialism
A faculty leader and then subject specialists for each subject.
Subject specialists with liaison duties
Current issues affecting HE libraries
Increased expectation of students Doing more with less… Importance placed on NSS and other surveys Survey/feedback fatigue Workloads of academics – less time to engage with
initiatives What is the purpose of the library?
6
What is Liaison?
In groups, discuss for 5 minutes
Feedback from each group
What is Liaison
Developing strong formal and informal liaison networks and relationships with academic and professional services departments
Achieving effective flow of information between the faculties and Library Services, in order to develop the best: Collections Training programmes Physical and digital services
8
Faculty meetings
Channel feedback
Answer and refer emails
Work on new
initiatives
Reading list outreach
Email updates for
faculties
A week in the life of a Library Liaison Manager
9
Liaison opportunities School Committees & administrators Emailed updates – news digests via faculty marketing/communications
departments – direct emails to cohorts of students Student Union contacts – faculty student reps – course reps Corridor conversations… Technology Enhanced Learning (TEL) Enquiries Infiltrating Research departments! Attending general Medical School events Training: embedded, one to one sessions, bookable training programmes Professional network opportunities
10
Challenges we’ve faced Explaining our role to academic staff Where to channel large amounts of
feedback and data/engaging others with this data
KPI and other metrics – how do we measure our work
Where are the boundaries of our role?
11
Lessons we have learned Responding to academic staff
Timely and concise
Advocate on their behalf and return to them with a solution
Proactive liaison with departments Introductory email with role explanation
Appreciate their schedule and workload (don’t become a nuisance caller)
See things from their perspective
Don’t be phone shy! Be honest about what can or can’t be done
Follow up loose ends
Recommended