Intranets 2014, Mobility for Queensland Police

SPOT THE DANGEROUS

CRIMINALDelivering the right mobile

information quicklyCornè Grotius21 May 2014

What is it liketo be a police officer?

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PERCEPTION

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REALITY

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THE REALITY OF RADIO

“Operator can you check car registration 456HAA for me?”

“Hang on, you are number 8in the queue”

“No, 456HAA … anything?”

“Sorry, was that 496 HDA?”

“The car checks out. The owner is one Derek Trotter, male 35 yrs old with brown hair, wanted for questioning”

“He says Derek is his brother, he left his license at home … without a picture, I had to let him go”

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WHAT IF GOOGLE HAD AN OPERATOR?

Mobile Opportunities

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SOLUTION ARCHITECTURE BEFORE MOBILITY

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Queue

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OPPORTUNITY 1) REMOVE THE OPERATOR

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REMOVE THE OPERATOR – SEARCH ON DEMAND

Before:• Talk to an operator• Wait in a queue• Search databases only from

the office/station

After:• Direct access• Immediate response• Search from anywhere

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OPPORTUNITY 2) SEARCH ONCE

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SEARCH ONCE - CLICK THROUGH RESULTS

BEFORE• Search for vehicle in QPRIME• Search for driver in Transport• Search for driver history in QPRIME

AFTER• Search for vehicle • Returns information related to the

vehicle from all available data sources

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OPPORTUNITY 3) CAPTURE INFORMATION IN FIELD

QPRIME

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CAPTURE NOW - NOT AT THE STATION

BEFORE• Written notes • … including descriptions• Enter information at the station• Delays in information sharing AFTER• Capture new info on the spot• .. Including photos• Information shared instantaneously

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RADIO VS MOBILE

Before NowRadio/Operator DeviceTalk/Listen See/ReadQueue/Wait… Immediate responseSee part of the picture See the full pictureNotebook/Retype Capture information

at the sourceDelayed information sharing Information shared immediately

Design Challenges

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DESIGN CHALLENGE | SIMPLIFY THE SEARCH

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DESIGN VISION

• Single Search Bar• Simple type selection• Always visible

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USER INTERFACE

I want to search for a person…Step 1: Select the person iconStep 2: Type the search criteria into the field

Stewart Jarrod 37

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OUTCOMES

BEFORE• Open QPRIME• Navigate to Person Search• Complete multiple fields with search criteria• Search >>• Open CrimTrac and repeat

AFTER• Select person type• Type all the details into a single field• Search >>

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DESIGN CHALLENGE | HIGHLIGHT CRITICAL INFORMATION

Who is this person? Can they hurt me? Do I need to take any action?

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DESIGN VISION

Wanted for questioningPrevious firearms offences…

Weapons license holder…

Expired license …

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USER INTERFACE

• Officer alerted with a red Person flag• User can drill down further into the

person’s details to review flag details

Demonstrating alerts using flags – Search for a vehicle

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OUTCOMES

BEFORE• Search for a vehicle in QPRIME• Receive a list of matches• Open every record to inspect• Search for the registered owner• Open matching record > Person is dangerous!

AFTER• Search for a vehicle• Flag: Registered owner is dangerous!

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DESIGN CHALLENGE | MINIMIZE DATA RE-ENTRY

“Never rekey. Reuse”

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DerekFirst nameLast name Trotter

DerekFirst nameLast name Trotter

78541254Drivers Licencse no.

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DESIGN VISION

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USER INTERFACENavigate to linked records

Only had to type the informationonce and was able to navigate

to related records by simply linking to them

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OUTCOMES

BEFORE• Search for a person in QPRIME• Rekey in Queensland Transport database• Rekey in CrimTrac

AFTER• Search for a person in QPRIME• Link to related vehicle records• Link to drivers license information in Queensland Transport database• Link to CrimTrac search results for the person

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DESIGN CHALLENGE | CAPTURENEW INFORMATION EASILY

Less typing …… More Swiping

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DESIGN VISION

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USER INTERFACECreating a Street Check Occurrence

• To add the current record to the Street Check, use the context menu

The “Green man” indicator shows that a street check is currently in progress

• Users can tap on the “Green man” on the navigation bar to finalise the Street Check

• On the Street Check screen we can see the entities that were added. The officer can now complete the remaining information and Submit the record

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OUTCOMES

BEFORE• Record details in a notebook• Enter details into QPRIME at the station• Multiple searches and rekeying of information to complete entry

AFTER• Search for a record• “Add to cart”• Link to or search for other records• “Add to cart”• “Checkout” to complete record entry

Importance of Solution Design

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iOS Device

The user must learn how each system workThe user must know what information is available in each systemThe user must conduct separate searches on each systemThe user must combine and interpret information from each systemUsers must learn, understand and work across all the different systems

“WE WANT WHAT WE HAVE ON OUR DESKTOPS,ONLY MOBILE

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iOS Device

1. Developed a single mobile app2. Created a common data model3. Inserted a web service layer

- The user doesn't need to know about the back end systems- The user doesn't need to know what information is stored where- The user’s only concern is the device and single interface

WHAT CHANGES DID WE MAKE TO THE ARCHITECTURE?

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HOW DID THE NEW ARCHITECTURE SUPPORT OUR DESIGN GOALS?

Search once?Minimize navigation?Present the required information quickly?- Who is this person?- Can they hurt me?- Do I need to take any action?

Before After

User Feedback5

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FEEDBACK FROM OUR USERS?

“On a quick note, the I-pad mini’s are excellent. As an example, because of Q-Lite we were able to identify an offender wanted for almost 3 years on two warrants (6 offences), who had managed to create a new identity through Queensland Transport. He was only found due to the associate function on a passenger in the vehicle with him and the ease of accessing QPRIME photos. In the 3 years he was wanted, he had come into Police contact several times under his new identity and remained undetected.”

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FEEDBACK FROM OUR USERS?

“Only last week out here at Longreach we were conducting patrols of the Highway between Longreach and Ilfracombe. This is an area that has many radio black-spots. At about 11:30pm we intercepted a vehicle containing three occupants. Two of which provided false names and we were able to verify this using the (mobile device) to check on scene. As a result of this intercept, all three persons were arrested and identified as either wanted for questioning, wanted on bail act warrants or wanted on return to prison warrant. About seven fresh charges were also laid. It also should be noted that the person wanted on the return to prison warrant had been actively evading or running from Police for some five months. ”

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FEEDBACK FROM OUR USERS?

“Friday and Saturday night shift completed and what a difference the iPad made!Often on these nights it's difficult to even get on the radio, and even when you do you are often 6th in queue looking at a substantial wait. In the past you may have to give up on checking only to return to station later to find they were wanted.The ability to conduct my own checks immediately allowed me to be far more productive not to mention the fact that it appears far more professional than making Joe Citizen wait 10 minutes just to check his licence. The only problem is that I am now the team inquiries office as everyone has worked out that it's far quicker to do checks with me than through inquiries.”

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FEEDBACK FROM OUR USERS?

“I am a full time motorcycle rider. The device is fantastic and is a great step forward for the QPS. Being on the bike I am often working one up. We all know the dramas with overloading of the enquiry radio channel. It is not good to be standing on the side of the road with a high risk suspect and be told you are fifth in the queue. Many times I have released persons prior to doing the necessary checks because of the delays on the enquiry channel. With Qlite that information is readily available in seconds.”

“This is the most exciting thing I have seen in my entire policing career” Paul Stewart, Assistant Commissioner,

30 years in the field