Do you have what it takes to bring your customer service to the next level?

what it takesDo you have

to bring yourCustomers e r v i c eto the next level ?

thefundamentals

to superb service

=customersmust feel

valued and cared for

When it comes to customer service,

it’s still all about appealing to your consumer’s emotions

than logic (American Express Study - 2013)

find NEW ways to address these age-OLD essentials

Ask 5 questions

hAVE ADo you

BACKUPPLAN

Plan APlan BPlan APlan A

Allow your consumers access to an alternative or backup to overcome any limitation of your product. This reduces any risk that comes with buying your product.

Plan A

Plan B

For example:Some mobile companies allow prepaid users to call or send a text even without existing load in case of emergencies by “loaning” load to be “paid” upon the next reload.

does your servicekeep up with

TECHNOLOGICALADVANCEMENT

?

webcam-enabled face to face interaction with customer service representatives for questions, complaints, real-time product demos or trials.

Leveling upbeyond

emails or comment boxes

more

do youdeliver

than

JUSTGOODS

?

it’s not just aboutgetting the goodsdelivered these days.

Creating add-on’s like what Volvo did.They developed an application that allows goods

to be delivered to your car as a destination.

HOW?

Do you have

when it comes 6 SENSE

TO YOURCustomers

?

th

Superior customer serviceincludes anticipating what your customers need or want even before they express it

Users hope that the feedback they leave on sites like Trip Advisor should be maximized by hotels, resorts, and restaurants in profiling them and preparing them for their next visit.

do youENCOURAGE

courtesy

AMONG YOUR

CUSTOMERS ?

Realize that other consumers have the greatest influence on customer experience, whether good or bad.

Encourage every consumer to build a positive atmosphere and ensuring processes run smoothly.

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Source by http://trendwatching.com/trends/future-customer-service/