Ways of Working in the #NetworkedSociety - The Mental Leaps @ Ericsson

Slide subtitle

The Mental Leaps@ Ericsson

@erik_schon

DISCLAIMER: LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation.

March 2, 2017 @ Paris

Ways of Working in the

#NetworkedSociety

@erik_schon | @ericsson | @iroundtable | March 2, 2017 | Page 2

The Mental Leapsat Ericsson

Methods & Tools

Resource Efficiency

ScatteredExperiences

Principles &Mindset

FlowEfficiency

ContinuousInnovation

ERIK SCHÖN@erik_schon

Co-creator of conditions

where people, teams

and organizations

grow @ericsson

SERVING ~300 people in

Product Development Group Radio Base Stations

Business Unit Network Products

Ericsson in Stockholm, Sweden

Proud member of the FlowFans

Ericsson 3G:Facts & Figures

>40% Of all mobile trafficin Ericsson networks

10R&D sites

1 800 people

Ericsson’s Vision: A Networked Society where every person

and every industry is empowered to reach their full potential

#1 Mobilenetworks

~100Teams

1B€ software sales

Methods & Tools

Resource Efficiency

Principles &Mindset

FlowEfficiency

Visualization

ContinuousLearning

Initial focus on

needs and direction

Inspiration from

Thought Leaders

Culture of thinking

for ourselves

ContinuousIntegration

Kanban

Principles & Mindset:Point to the destination

75% fully ENGAGED

2x FASTER time-to-market to

be more responsive

4x MORE value to

exceed customers’ expectations

10x BETTER quality to

secure trust

Principles & Mindset:From large batches …

Principles & Mindset:… to Small batches

Try: Improvements as Small experiments

Principles & Mindset: Fromlocal Sub-optimization …

Principles & Mindset:… to global awareness

Try: End-to-enD Visualization room

Requirement

Swimlane

Process

Column FeatureBlocked

Feature

Meeting

Checklist

Priority

See the status of 100+ new features

at a glance

@erik_schon | @ericsson | @iroundtable | March 2, 2017 | Page 18 Source: Ahmed Sidky & the Learning Consortium

Principles & Mindsetover practices

Methods & Tools

Resource Efficiency

Principles &Mindset

FlowEfficiency

As long as

I’m busy …

What can I

start next?

Flow Efficiency

Resource

Efficiency

Low High

Niklas Modig

Stockholm School of Economics

@LeanOnMyself

Inspiration: What is Lean?

Flow Efficiency

Resource

Efficiency

Low High

Flow Efficiency

Resource

Efficiency

Low High

Prioritize continuous learning

Prioritize flow efficiency

Flow efficiency:In product & Process

Flow and queues in traffic …

Don Reinertsen@DReinertsen

“Ericsson: you already know this,

you use it in your products

every day!”

Inspiration:

Try: Story-Telling aroundflow in product & Process

Arrival Departure

RadioNetwork

Controller

RadioBase

Station

Admission

Control

Congestion

Control

Try: Use differentLeverage points to improve

Reference: Donella Meadows: Leverage Points - Places to Intervene in a System

Measurements

Paradigm

Mindset

PrinciplesPurpose

MissionStructures

Processes

Methods & Tools

Resource Efficiency

Principles &Mindset

FlowEfficiency

Try: Plan for innovation

Capability 100% capability

Planning with less than full utilization

creates environment for innovation

Capability at 70%

planned utilization

Try: Continuous Innovationtowards the vision

Small experiments

towards next CHALLENGE

TRY: !nnovation Operating System (!OS)BEHAVIORS CAPABILITIES

PROCESSESSTRUCTURES

FROM IDEASProducts, Services,

Ways of Working,

Business Models, …

MAKE ROOM!

for innovation incl creation – time & budget

ELASTIC! from anywhere in the organization

ON THE AGENDA! in mgmt foras and meetings

THINK! holistic: product, market, competitors, process, …

DEFINE! crystal clear line of sight to customers’ needs

TEST! iterative learning loops with customers

ADJUST! turn unexpected results into new experiments

TEAM! cross-skilled and diverse,

empowered by trust, small & focused < 15p

INDIVIDUAL! knowledge & experiences:

Technology: possibilities & limitations

Relations: how to work with customers

Creativity: brainstorming techniques

LEARN! ask questions, understand customer needs

DARE! try new things, listen & act on new ideas

CARE! mgmt attention & expectations

SELL! quantify benefits

Reference: Human System Action Tool – Ericsson AB/Hendrik Esser: Presentation Video

Methods & Tools

Resource Efficiency

Principles &Mindset

FlowEfficiency

What willyour next Mental Leap be?

Methods & Tools

Resource Efficiency

Principles &Mindset

FlowEfficiency

The Mental Leaps at Ericsson

Inspiration

Craig Larman & Bas Vodde (2008)

Scaling Lean & Agile Development

Niklas Modig & Per Åhlström (2012)

This is Lean

Donald G. Reinertsen (2009)

The Principles of Product Development Flow

Håkan Forss

Flow Sensei / Plumber

The Learning Consortium

Slide subtitle

Ways of Working in the #NetworkedSociety - The Mental Leaps @ Ericsson

Leadership & Management

CCA GRADING SCHEME LEAPS

College4Kids and LEAPS 2014

LEAPS Workforce Development Cluster Study

Quantum Leaps Introduction

LEAPS Meaningful Engagement Cluster Study

The Mental Leaps at Ericsson 3G

drhenriroca.comdrhenriroca.com/wp-content/uploads/2014/02/LEAPS... · leaving me drained, LEAPS left me transformed. At LEAPS, education is about com- munity, trust, exploration,

18. Leaps and Bounds013

The Mental Leaps @ Ericsson - How a Focus on Needs, Principles and Mindset Gives Results

Leaps & Bounds - July/August 2011

The Mental Leaps @ericsson 3G - Innovative Ways of Working Together

CCA LEAPS Grading Scheme

LEAPS Newsletter

Ways of Working in the #NetworkedSociety - Strategy Experiments @ericsson 3G

Overview – LEAPS AP215 Translators

Web Leaps Forward

Skoda Leaps to Market

Leaps & Bounds

Great leaps in HCI

Leaps of knowledge conference 2014