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Tania Sourdin delivered the presentation at the 2014 Safety in Action Conference Sydney. The 2014 SIA Sydney Safety Conference at Sydney Olympic Park featured a wide range of practical case studies directly from the organisations involved with developing their health, safety and wellness protocols. Learn from their experiences and take back techniques for the enhancement of your own WHS policy. For more information about the event, please visit: http://bit.ly/SIASydney14
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THE IMPACT OF HIGH CONFLICT BEHAVIOURS IN THE WORKPLACE Professor Tania Sourdin Australian Centre for Justice Innovation (ACJI) Monash University, Melbourne
Workplace Disputes and High Conflict Behaviour
More Visible Impacts – OHS, Litigation, Workers comp, bullying, RTI and FOI, intervention orders
Less Visible impacts - Loss of staff, impact on productivity and innovation
Nature – direct and indirect behaviours that range from poor communication / lack of social skills to violent and threatening behaviour (including social media and other stalking)
Increasing? – Changing social structures and dynamics, mental health issues, drug and substance abuse
Increased mental stress claims? Increased impact
Significance of Behaviour"in the workplace – Bill Eddy (High Conflict Institute)
Behaviours
Some people because of their mental health issues will be less likely to be able to negotiate
Some people will need a lot of assistance – conflict coaching, careful third party interventions and support for staff
% involved in dispute resolution
% involved in Litigation
Family Disputes 20 50
What % of people exhibit HCB’s?
“An enduring pattern of inner experience and behaviour that deviates markedly from the expectations of the individual’s culture, is pervasive and inflexible, has an onset in adolescence or early adulthood, is stable over time, and leads to distress or impairment”
(DSM-IV rev manual 1994).
Estimated that 14.8% in US population (2002 Study) have Axis I or Axis II problems.
Estimated that a further 10% have maladaptive personality traits
Some DSM disorders may result in a less chance of a person taking Court action – depression, anxiety.
Cluster B personality disorders include borderline, narcissistic, antisocial and histrionic. Those with these disorders or traits may be MORE likely be involved in intense, ongoing conflicts.
High Conflict People
1. Rigid, repeat failed strategies
2. Unable to accept or heal from a loss
3. Negative emotions dominate thinking
4. Unable to reflect on own behavior
5. Difficulty empathising with others
6. Preoccupied with blaming others
7. Avoid responsibility for the problem or the solution
Flipping your lid…
Inside your brain
Bodily regulation
Emotional balance
Attuned Communication
Response Flexibility
Insight
Fear Modulation
Intuition
Moral Awareness
Empathy
9 Functions of the Mid Pre-Frontal Cortex"Siegel
The role of hormones
Cycle of high conflict thinking
1. MISTAKEN
ASSESSMENT OF
DANGER
2. BEHAVIOUR
that’s AGGRESSIVELY
DEFENSIVE
3. NEGATIVE FEEDBACK
High Conflict Personality Types
“Love you, Hate you” Personalities
Often Angry, Sudden Mood Swings
“I’m Very Superior” Personalities
Demanding and Demeaning
“Always Dramatic” Personalities
Superficial, Helpless, Exaggerates
“Con Artists” Personalities
Deceptive, Manipulative, Hurtful
“I’ll Never Trust you” Personalities Fearful, Resentful, Suspicious
Bill Eddy “It’s All YOUR Fault!” (2008)
Strategies
Process Explanation
Summary and reflection
‘EAR’ statements
Preparation
Communicate
People
Behavioural understandings
Investigation?
Analysis
Clear process
Skills and supports
Process skills
Guidelines
Security and safety
Policy
Impact of Legal Approaches
Impact on health – Dr Genevieve Grant (Monash University)
Impact on cost
Impact on long term prognosis
Impact on workplaces
IT IS WORTH THE TIME
Contact – Tania.Sourdin@monash.edu
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