How do you get people engaged and motivated?

Engagement Techniques: How Do You Get People Engaged and

Motivated?

Motivation

Sam Glucksberg

Motivation

Sam Glucksberg

How do you get your team engaged and motivated?

Wait!

GET TO KNOW YOUR TEAM

How well do you know your team members?

• Master Jedi: Very well.

• Jedi knight: Pretty well. I know what each person is like and what motivates him/her.

• Padawan: I know when they are excited or unmotivated, but I don’t really know why.

Get to know your team

Let’s test it!Get to know your team

Let’s test it!

How well do you know your team’s expectations at work? 1-I have no idea. Why should I care?2-We have never talked about it, but I think I know what they are.3-Yes. I have meet individually and talked about expectations.

Get to know your team

Let’s test it!

Do you know the personality of each person in your team well? 1-They are all developers; aren’t they cloned?2-Yes. We talked about it with the HR department before hiring each person.3-Yes. We took a self assessment test and talked about the results together.

Get to know your team

Let’s test it!

Do you know what makes your team members thrive? 1-No. I thought it was their paycheck.2-Mostly. The extroverted ones show it pretty clearly.3-Yes. I know what makes each person thrive, even the ones that are shy.

Get to know your team

Let’s test it!

Do you know each person’s dreams and goals in life?1-No. This is a workplace. I don’t care.2-I know the ones that they have told me.3-Yes. I took the time to ask everyone, and now I know each person’s current purpose.

Get to know your team

Let’s test it!

Do you know what demotivates them?1-No. They always seem the same to me.2-I know they don’t like bureaucracy, but that is about it. 3-Yes. I know what unmotivates each person, and we are open about it.

Get to know your team

The reality

• 1-5

• 6-10

• 11-15

Get to know your team

How can I know them better?

Spend time listening:• Self-assessment tools.• Create a moment in monthly meetings where

people can express themselves.• Encourage a trusting environment.

Get to know your team

What motivates your team?

Questions for 1:1 sessions or group

meetings. •Are you happy with your work and the tasks you do?•What motivates you at work?•What are the reasons for why you are still working here?•What is your role in the company? •Focus on the tasks that motivate you the most. Ask yourself why they are the ones that motivate you the most.•What is your personal contribution to these tasks? •How has management affected your motivation positively? Negatively?

Get to know your team

You need to know people so you can motivate them

• Personality• Interests• Interrelations• Expectations• Aspirations• Potential and strengths• Areas to improve• What makes them thrive

Get to know your team

Get to know your team

**Gallup 2013 State of the Global Workplace.

2.5x more revenues for companies with engaged employees vs competitors with low engagement levels

Hay group study Engaged performance

HOW DO I GET STARTED?

Eliminate demotivatorsStart to motivate your team

Be assertive

How?• Rewrite all communications until they are

positive• Offer pure and informational feedback • Discuss your intentions openly• Maintain self-control during

negotiations

Start to motivate your team

WHAT MOTIVATES US AT WORK?Start to motivate your team

What motivates employees?

Autonomy

Mastery

Purpose

Sense of Belonging

Recognition

Start to motivate your team

Autonomy

How?• Avoid micromanaging.• Delegate.• Hire people who are autonomous.• Involve your team in goal setting and in

improvements.

Start to motivate your team

MasteryStart to motivate your team

How?• New challenges.• Development and empowerment.• Participation in transversal projects.• Possibility to change projects or tasks inside a

project.• Emphasize learning goals.• Stronger learning culture: 37% greater

productivity.

Purpose

How?• Share the purpose in every meeting with

different examples.• Hire people that share similar values to your

company’s. • Help team members achieve their dreams.• Provide a frame for your goals.

Start to motivate your team

Sense of belonging

How?• Share information.• Team activities.

Start to motivate your team

Sense of belongingStart to motivate your team

Sense of belongingStart to motivate your team

Start to motivate your

Sense of belonging

Sense of belonging

Create a mascot

•Spend 5 to 10 minutes brainstorming with your team to generate a list of personality traits and skills that an ideal team member would possess.•Your list should contain items that would be common for any team, as well as traits unique to your specific team.•Encourage team members to go beyond the obvious.•After brainstorming, use the drawing feature of your online collaborative tool to create a team mascot representing your ideal team member. •It's fun to create your team mascot together in real time, with all team members contributing something to the drawing. Make a stick figure that has all the characteristics in it. •As a facilitator, you need to make sure that each person’s contribution is represented at least once in the figure.•Bring the stick figure to an artist (it can be a person in the team) and turn it into a cool-looking mascot. Add the company colors if possible. •Use it in presentations, and you can even make T-shirts and mugs with it and send them to the team members.

Start to motivate your team

Recognition

How?• Publicly acknowledge team efforts• Gratitude: repeat why each person’s work is

important• Offer opportunities– Train your team so that people can achieve their

goals– Hire from within

Start to motivate your team

MEASURE MOTIVATION

Surveys• How motivated do you feel about starting this

new project?• How motivated are you about working with

this team?• How do you feel about the last sprint?• Name 1 thing that motivates you and 1 thing

that doesn’t.

Measure motivation

During meetingsMeasure motivation

Available tools

• Measure employee engagement:– Officevibe– Moodapp– Tynipulse

• Self-assessment:– Playprelude

• Collaboration tools with gaming strategies and rewards

Measure motivation

Measure

Learn Build

Measure motivation

MOTIVATION IN DISTRIBUTED TEAMS

Motivation Killers in a Virtual TeamPoor communication

Disconnection from the team

No sense of belonging

Loneliness

Lack of trust

Boredom

Unmotivated team

Super Communicate

• 80% of the messages we receive come from body language

• Video gives us an energy boost

Motivation in Distributed Teams

• Collaboration tools for less meetings• Use meetings to create synergies and have

fun• Start each meeting with a short warm up

talk• End each meeting on a high note

Super Communication

Motivation in Distributed Teams

Super Guidance• Document all important things• Daily mentoring• Repeat instructions• Repeat acknowledgements• Feedback more often (43% of highly engaged

employees receive weekly feedback*)

*Towers Watson 2012

Motivation in Distributed Teams

Super Company Culture

Beat loneliness• Private social media• Team playlists• Team activities• Photo contest• Promote virtual water coolers

Motivation in Distributed Teams

Managing-Virtual-Teams.com

• Courses for Managers and Team Members• Facilitate Team Activities• 1:1 Consulting

Skype: annadanesanna.danes@managing-virtual-teams.com