Emotional Intelligence:“Managing self and others” By Amrita Goswami

Friday, 14th June, 2013 Session

Emotional Intelligence:

“Managing self and others”

Meaning of EI, Emotion & their components

Evolution and importance of EI

Impact of EI at the workplace

Improving & developing emotional intelligence

High EQ Vs Low EQ

Acronyms used

IQ – Means Intelligence Quotient

EQ – Means Emotional Quotient

EI – Means Emotional Intelligence

Emotional Intelligence (EI) is the capacity for : Recognizing our own feelings Recognizing feelings of others Motivating the self and, Managing emotions in building better relationships.

Meaning of EI, Emotion & their components

Components of Emotional Intelligence

What are Emotions ?The word emotions come from the Latin word “motere” which means to move. All emotions induce a desire to act.

A feeling and its distinctive thoughtsA feeling and its distinctive thoughts

Primary emotion Secondary emotion

What a person feels at first what a primary emotion leads to

insulted, or forced Anger

psychological and biological states

To get at emotion….Go Deep…To get at emotion….Go Deep…

Emotions and your body has a vital connection.

Beware of Amygdala Hijack!

All emotions induce a desire to act

Rationally Irrationally

Hats off ! You managed to pull it off !

Amygdala Hijack! Fight, flight or freeze

In 1990, Dr. Peter Salovey (Salovey) ofYale University and Dr. John Mayer (Mayer) of the University of New Hampshire coined the phrase “Emotional Intelligence” ..as the ability to reason with emotion.

Salovey and Mayer identified 4 abilities and skills required for EI and called them the 4 branches of EI .

The Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) was formulated for assessing the EQ.

In 1995, Daniel Goleman (Goleman), got the concept of Emotional Intelligence receive worldwide attention by publishing the book Emotional Intelligence, Why It Can MatterMore Than IQ Goleman’s theory of EI has more applications in the workplace. It helps to develop characteristics that distinguish outstanding performers from others at any level of a job.

IQ

EQ

Why is emotional intelligence (EQ) so important?Why is emotional intelligence (EQ) so important?

Impact of EIImpact of EI

At the workplace :At the workplace :

Positive emotions Negative emotions

Managing Negative Emotions at WorkplaceManaging Negative Emotions at Workplace

LOW EQ Vs HIGH EQLOW EQ Vs HIGH EQ

Signs of low EQ

Signs of high EQ

LOW EQ Vs HIGH EQLOW EQ Vs HIGH EQ

There are important lessons to be learnt from the world around

us about Emotional intelligence.

There are important lessons to be learnt from the world around

us about Emotional intelligence.

LOW EQ Vs HIGH EQLOW EQ Vs HIGH EQ

2 disastrous events at 2 opposite ends of the EI spectrum.

2 disastrous events at 2 opposite ends of the EI spectrum.

1.The Vancouver Riots in 2011

LOW EQ

2. The Japan Disaster : Heavy losses

2 disastrous events at 2 opposite ends of the EI spectrum.

2 disastrous events at 2 opposite ends of the EI spectrum.

2. The Japan Disaster : How they coped ?

HIGH EQ

Improving & developing emotional intelligence

4 Branches or attributes

5 Key skills for developing EI :

Identify Identify Be aware of how you are feeling.Read others accurately. Stay connected with self and others.

Understand why you are feeling that way and see if this awareness could be used positively.

Your response to the threat. Control impulse. Reason with emotion.

I A M

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The best way to handle setbacks is to set-it-back !

Good Luck!

The best way to handle setbacks is to set-it-back !

Good Luck!