CMAA Michigan 2015

Presentation for Greater Michigan CMAAPresenter: Tim RichardsonEmail: Tim@TimRichardson.com Twitter @TimRichardson

Survival 101: How to ride out the recession

As appealing as bargains may be, they can yield consequences in the form of declining revenue and budget shortfalls that ultimately result in deteriorating golf facilities. Slashing prices solely to gain immediate play often leads to a deadly, downward spiral.

A better course of action is to mimic the tenets of the hospitality industry: Place a premium on service and value.

Better Team Work

“You can’t treat the member well until you treat each other well first.”

Keys to Creating Great TeamsHire slow …Always be hiring

Keys to Creating Better Teams Hire slow…Always be hiringOngoing training

“One thing worse than training employees and losing them is not training them and keeping them!”

Zig Ziglar

Keys to Creating Better Teams

Hire for skills second

“

Employee of the month is an outdated concept that promotes favoritism and can cultivate jealousy.

What are some alternative ways to build teamwork while recognizing top performance?

Attitude

Attitude AdjustmentLunch and Learn TED TalksRewards and recognition LinkedIn lessons

“

Firing an under performer is more effective than attemping to coach them to success. How do you achieve both effectively?

Spectacular Service

ServiceCreate a vision statement

ServiceCelebrate going above and beyondInstitute a name recognition policyEmpower staff

https://www.youtube.com/watch?v=LAd7QurJ_-o (This is the link to the video I showed. You can also get it from my Youtube page TimDRichardson!)

ServiceMake everyone part of the housekeeping staffTeam approach

Service Teams Service Quality Product QualityResearchFacilities SpiritTraining

Innovation

Five Star HotlineProactive and Personalized Service

Share compliments

Praises for fellow employees

Improvements or suggestions

Key to making it work

Benefits Legitimized employee recogntion

Faster physical improvements

Special marketing information

Employee development

Future Shock

The illiterate of the future are not those that cannot read or write, but those that cannot

learn, unlearn and relearn. Alvin Toffler

“Jud” Judgment:

Logical & linear in their thinkingIdeas are driven through facts and figuresOnly one “right” answerDon’t JUMP, THINK!

“Gen” Generator:

Visual in their thinkingIdeas are developed via unrelated

connections Almost always more than one “right”

answerDon’t THINK, JUMP!

Your greatest strength over used can become

your biggest weakness.

Your greatest weakness

overcome can become your biggest strength.

Community Service

in

Why community service?

1. Employees’ gifts of talent and time can double donations2. Volunteerism builds leadership and teamwork

3. Volunteerism attracts and motivates employees 4. Reinforces mission and values

Companies that don’t consider magnifying their community footprint will be held accountable by future potential employees.

Source: Mathew Paisner and Michael Saris Altruhelp.com

Self Service

6 books related to your position or profession

“Read, every day, something no one else is reading. Think, every day, something no one else is thinking. Do, every day, something no one else would be silly enough to do. It is bad for the mind to be always part of unanimity.” -Christopher Morley

6 audio or video learning programs

6 personal or professional learning events

6 vacations per year

Exercise 6 days a week

Mayo Clinic Study – Obesity Trends in the US

This map shows the percentage of obese adults reported in the United States (people with a BMI of 30 or higher, or those who are at least 30 pounds overweight) in 1990. The percentage has increased dramatically over the past 2 decades.

This map show the percentage of obese adults reported in the United States (people with a BMI of 30 or higher, or those who are at least 30 pounds overweight) in 2007. The percentage has increased dramatically over the past 2 decades.

Mayo Clinic Study – Obesity Trends in the US

This map show the percentage of obese adults

In the next 20 years, obesity could contribute to more than 6 million cases of type 2 diabetes

By 2030 treating preventable obesity-related diseases are estimated to be $66 billion a year.

The loss in economic productivity could be between $390 and $580 billion annually.

6 incremental improvements:

Take it up a Notch

“The difference between the 100th and the top ranking can be as little as .7 of a second...

Take it up a Notch

… and as much as 5,300% in income!

Contact info:Email: Tim@TimRichardson Phone: 865-984-2700 Web : www.TimRichardson.com