Building Resilience for Mid Yorks NHS

Building Resilience12th June 2015

finished files are the result of

many years of hard

work and a great deal of

of scientific study

finished files are the result of

many years of hard

work and a great deal of

of scientific study6

Overview

What is resilience?

Why now?

Essential steps to developing personal resilience

What is Personal Resilience?

What is Personal Resilience?

What is Personal Resilience?

• Ability to perform effectively under pressure• Bounce back from difficult circumstances• Manage our overall health and wellbeing• Understand how to achieve and maintain optimum

performance

The 5 Pillars of Resiliency• Maintaining Emotional Stability –

Health and well being• Focus outwards- Good problem

solving skills• Focus Inwards- Strong inner-self• Well developed coping strategies• The talent for serendipity- Ability

to convert misfortune into good fortune

What do you notice about yourself when you are resilient?

What breaks down our resilience?

What’s the impact?

•Mentally?• Emotionally?• Physically?• Socially?

Why now?

• Pace of change• Current economic climate• Greater expectations. More for less!• Technology• Presenteeism on the increase

Shift happens!

Today’s Business Reality

More Quality Productivity Efficiency Competition Demands

With Less Time People Resource Budget Cost

Is it becoming more stressful?1,073,000 cases of work related illnesses in 2011/2012428,000 were stress related!Occupations with the highest levels of stress are-• Health Professionals (Nurses)• Teaching/Education• Caring Personnel Services

Main work activities making it worse-• Work Pressure• Lack of managerial support

10.4 million days lost

Is it becoming more stressful?

49% had a major stressful event or experience in the last year 26% % reported a great deal of stress in the last month

37% experienced some stress in the last month

23% reported not much stress in the last month

14% reported no stress at all in the last month

Key Observations

Of the 49% that had a major stressful experience or event...

April 20142,505 people survey

Is it becoming more stressful?Of the 49% that had a major stressful experience or event... What contributed to that stress?

Is it becoming more stressful?Of the 49% that had a major stressful experience or event... What behaviour changes were created?

Is it becoming more stressful?Of the 49% that had a major stressful experience or event... How did you try to reduce levels of stress?

Is it becoming more stressful?Of the 49% that had a major stressful experience or event... Which stress reducing activities worked best?

Is it becoming more stressful?Some key observations...

• Only 1/3 of people (33%) believe they have a great deal of control over stress• 40% said they had some control over stress• 26% said they had little or no control over stress

so.....?

Are some people born worriers?

Building ResiliencePressure Management Indicator

WorkloadRelationshipsRecognition

My roleHome/Work

BalanceDaily HasslesOrganisation

ClimatePersonal

Responsibility

Job Satisfaction

Organisational Security

Organisational Commitment

Organisational Satisfaction

State of mindResilience

Energy LevelsDrive

Personal influenceConfidence

Self Image/Belief

Building Resilience

What’s the difference between

pressure and stress?

Building ResiliencePressure is;Within the situation that might be problematical for the individual and demands adaptation of some kind

Stress is;Specific set of biochemical conditions within a persons body which reflects that bodies attempt to make the adjustment

The Pressure Performance Curve

How we respond to stress• Adrenalin is released (Provides more energy)• Blood sugar elevates (Provides more energy)• Blood pressure rises (Provides more oxygen to

your muscles)• Pulse increases ( Provides readiness to action)• Pupils dilate (See more in less light)• Immunity, Digestion and Sexual Function

diminish (Use a lot of energy and not needed for immediate survival)

• Metabolism slows down

How we respond to stress

• Adrenaline is released (Anxiety/Depression)• Blood sugar elevates (Diabetes)• Blood pressure rises (Hypertension)• Pulse increases (Cardiac Arrhythmia)• Muscles tense (Fibromyalgia/Neck Back Pain)• Pupils dilate (Far Vision)• Immunity turns off (All immune related diseases)• Digestion turns off (Irritable bowel, Indigestion)• Sexual function turns off (Impotency, Infertility)

How we respond to stress

How we respond to stress

It can seriously affect you!Physically Mentally Emotionally

Challenging the stress chain

3 times when stress can happen

Anticipation Positive Pleasant Reflections

Dread Negative Regret

Building Rresilience- Coping Strategies

1. Regain Control 2. Looking after yourself!

4. Your attitude!

3. Relaxation techniques

Building Resilience12th June 2015

The Importance of Attitude

The Importance of Attitude

‘A manner of thinking, feeling or acting that shows your disposition’

The Importance of Attitude

‘It’s the way you dedicate

yourself to the way

you think’

The Importance of Attitude

10 Key steps to building resilience

• Maintain good relationships with close family members, friends and others

• Avoid seeing crises or stressful events as unbearable problems

• Accept circumstances that can’t be changed• Take decisive action in adverse situations• Look for opportunities of self-discovery after a

struggle with loss

10 Key steps to building resilience

• Develop your confidence• Keep a long term perspective and consider a

stressful event in a broader context• Maintain a hopeful outlook, expecting good

things and visualising what is wished• Take care of one’s mind and body, exercising

regularly, paying attention to one’s own needs and feelings

My plan of action

Building Resilience12th June 2015