12 Habits of Effective Lean Leadership

Em Campbell-PrettyPartner, Context Matters

@PrettyAgile www.prettyagile.comau.linkedin.com/in/ejcampbellpretty/em@contextmatters.com.au

AUS TR A L I A

Service Management 2016

12 Habits of Effective Lean Leadership

LEAN

http://amzn.to/2b2Ih8g http://amzn.to/2aQQKIn

“All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.”

– Taiichi Ohno

“We believe that the biggest gap in capabilities in the lean movement, and the root cause of the failure of many lean programs, is in leadership.”

- Jeffrey Liker

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HOUSE OF LEAN FOR THE 21ST CENTURY

http://leansystemssociety.org/house-of-lean-for-the-21st-century/

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THE GOAL IS VALUE

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RESPECT FOR PEOPLE & CULTURE

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FLOW

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INNOVATION

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RELENTLESS IMPROVEMENT

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THE FOUNDATION IS LEADERSHIP

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“Clarity on how to think without clarity on how to act can leave people unmoved.”

- Daniel Pink

12 Habits of Effective Lean Leadership

https://flic.kr/p/efNfHY

1. LEAN LEADERS PURSUE SELF-DEVELOPMENT

”Those who can read and don’t, are

only marginally better off than those

who can’t.”-Verne Harnish

2. LEAN LEADERS DEVELOP LEADERS

3. LEAN LEADERS VISUALISE THE WORK & LIMIT WIP

3. LEAN LEADERS VISUALISE THE WORK & LIMIT WIP

3. LEAN LEADERS VISUALISE THE WORK & LIMIT WIP

4. LEAN LEADERS SPEND TIME AT THE GEMBA

5. LEAN LEADERS ELIMINATE WASTEFUL WORK

6. LEAN LEADERS UNDERSTAND THE SYSTEM OF WORK

7. LEAN LEADERS INSPECT & ADAPT ON CADENCE

8. LEAN LEADERS ADDRESS SYSTEMIC PROBLEMS

9. LEAN LEADERS CREATE TIME FOR INNOVATION

10. LEAN LEADERS CREATE THE RIGHT ENVIRONMENT

11. LEAN LEADERS FOSTER A ONE TEAM CULTURE

12. LEAN LEADERS ARE COMMITTED TO EMPLOYEE NPS

Source: http://www.netpromotersystem.com/about/measuring-your-net-promoter-score.aspx

The Net Promoter System (NPS)

1. Self-Development2. Developing Leaders3. Visualisation & Limiting WIP4. Spending time at the Gemba5. Eliminating wasteful work6. Understanding the system of work7. Inspecting & Adapting on cadence8. Addressing systemic issues9. Carving our time for innovation10. Creating the right environment 11. Fostering a one team culture12. Continuous application of Employee NPS

12 HABITS OF EFFECTIVE LEAN LEADERSHIP

Em Campbell-PrettyPartner, Context Matters

@PrettyAgile www.prettyagile.comau.linkedin.com/in/ejcampbellpretty/em@contextmatters.com.au

QUESTIONS?