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@conniecrosby@crosbygroupconnie@crosbygroup.ca+1 416-919-6719
Connie CrosbyPrincipal, Crosby Group Consulting
Photo: John Meadows
Common complaints:
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Info overload
Pricing for AFAs
On-boarding new staff/associates
Partners who can’t retire
Knowledge Management looks to:
improve information filters
facilitate transfer of knowledge
help learn from collective experience
show who knows what
Get organized
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Group like things together
Put into electronic format
Standardize file names
Document management system
Weed out the obsolete
Make things findable & accessible
Centralize
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Index/tag
Document
Encourage a sharing culture
Breakfast/lunchtime seminars
Informal events
Document learning: record,blog, write down
GET PEOPLE TALKING TO ONE ANOTHER
Document processes
how wedo it
Bring lawyers & staff together
Walk through process
Document the steps
Refine
Track time & cost for specific processes
how wedo it
Collect data
Monitor/measure over time
Develop accurate estimates
AFAs: bill for value without losing $$
Involve everybodyAsk them where the pain is
Give them specific tasks
Small steps, reminders
Celebrate successes
Start small & build
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Centralize
Pilot project
Start with one practice group or department
Test & adjust
Don’t forget the people side
Show what’s in it for them
Engage everyone in planning process
Communicate, communicate, communicate
Training & support
Try weekly stand-up meetings
What you’ve done
What you’re working on
If you need a hand
If you have capacity for more
Schedule reviews
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During matter work
Feed learnings back in
After action reviews
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