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www.getbotmetrics.com
State Of the Bot
for SIPASandeep Chivukula
www.getbotmetrics.com twitter: @_sandeep
Me:
Co Founder, Botmetrics Conversation Intelligence + Marketing Automation.
Sandeep Chivukula twitter:@_sandeep sandeep@getbometrics.com
BotmetricsMeasure, delight & grow your chat and voice bot audience
• Rich analytics out-of-the-box • Custom Interactions w/o code • Conversion and Link Tracking
• Custom Event based Segments • Conversational Path Analysis • Intelligent Aggregation
• Broadcast Campaigns • Drip Marketing • Local Timezone Delivery
Measure Every Word Get to Know Your Users in Depth
Delight & Engage Your Audience
Support for all major channels + custom Best in Class Developer Experience
go nodejshttpsrubyMS
botframeworkGoogleHome
FacebookMessenger
KikMessenger
SlackCustomChannel
(Mobile/Web)Alexa
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Like Bots? You should subscribe
Weekly newsletter of highly curated conversation tech news
Subscribe: www.botweekly.com
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This is not new
Joseph WeizenbaumEliza 1966
Kenneth Colby PARRY 1972
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But This is:
Microsoft claims its speech transcription AI is now better than human professionals
-Oct 2016
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It’s happening right now.
1 BNMonthly Messages to Businesses
on Facebook Messenger Source: July 2016 Facebook
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3 Categories Use cases Business Care about:
• Innovation
• New Revenue
• Operations(Support or Internal)
•Ecommerce •Lead Gen
•Product Launch •Brand Activation
•Assist a Human to complete a job •Task Elimination
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State of the Bot - v0 (Now)
50,000 Bots on Facebook + Slack + Kik+ Custom+ Telegraph+ Viber……
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But most are still figuring it out
% U
sers
0%
7.5%
15%
22.5%
30%
Total Number of User Interactions0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
This is the problem Botmetrics solves.
50% of Users have less than 5 interactions.
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Early tractionexamples social/realtime:
I help millions of people with their daily decisions by sending their questions
directly to you
Live Trivia Tournaments
Delayed Travel Compensation
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Early traction examples (continued):
Brand Activation: Eg. Sephora
Enterprise Ops: Eg: Meekan - Scheduling Howdy, Growbot - Team Feedback
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State of the Bot - Future (Predictions/Pontifications)
Convo UI in App or Website: - Google Analytics - Yelp Request a Quote
Hybrid Support Bots - Assisting Humans - Automating responses
Bot First Use Cases - ??
What can be done when you can talk to 1000(000)s of people at the same time???
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Thank you
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