Trust Turnaround through Business Intelligence

Trust Turn-Around

Performance Improvementthrough Business Intelligence

Patient Care, Safety, and Confidentiality come first

Focus on the organisation, address the business needs

My Focus

Identify Critical Items

Strategic ConsultantProgramme

ManagerSolution ArchitectAssured Delivery

Businessas usual

Current Situation

• Financial rating amended from 3 to 2 in August 2012

• Governance risk rating amended from AMBER-RED to RED in November 2012

Actions – Taken and Required

Taken• Crisis Stabilisation• Appointment of

Interim (financial) Directors

• Control of short-term Spending

• Financial / cashflow management

Required• Identification of

detailed control mechanisms

• Development and implementation of monitoring systems

• At-a-glance trends and projections(no surprises!)

Monitoring - Examples

A & E

• Ensuring Clinical Involvement

• Record levels of attendances need monitoring and tracking

• Patient Surveys

• Referrals versus Walk-Ins – Alternatives

• Management of Staffing levels

Ward Management

• Ensuring Clinical Involvement

• Bed Numbers

• Occupancies

• Length of Stay

• Overstays / Outliers

Incidents and Patient Safety• Provide safe and

reliable care to patients

• Enable this by giving staff information (not raw data) on incidents

• Provide the tools for useful analysis of this information

Financial Performance

• Ensuring Clinical Involvement

• Ratio of financial support received to total income;

• Ratio of non-recurrent income to total income;

• Ratio of current assets to current liabilities;

• Performance against Better Payments Practice Code;

• Pate of increase in projected deficit;

• Rate of increase in exchequer

• Proportion of expenditure still outstanding (at different stages of the financial year.)

Been there, done that

Strategy Map /Balanced Scorecard

Summary

• Multi-Track Approach• Get Datix Intelligence running quickly• Create a Balanced Scorecard and

associated Strategy Map . . . embed into Outlook (like ORIOLE)

• Establish formal programme . . . use pre-built architectures etc.

• Don’t forget business as usual!

Discussion

© Redwing Business Intelligence 2013 Architecture Slide 13

Donna Kelly

donna@redwing-bi.com

0(781) 380-0181