Total quality management in healthcare organisations
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TOTAL QUALITY MANAGEMENT
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- TOTAL QUALITY MANAGEMENT IN HEALTHCARE ORGANIZATIONS AN
OVERVIEW POONAM CHAUDHARY Senior Medical Technologist GMCH-32
CHANDIGARH
- QUALITY OF HEALTH CARE Quality: A strategy aimed at the needs
of customer for present & future (Edwards Deming). Conformance
to requirements (Philip B Crosby). Totality of features &
characteristics of hospital services that bear on its ability to
satisfy stated & implied needs of its patients. AIM To provide
quality, efficient & economic management of health care
delivery system.
- QUALITY HEALTHCARE-HISTORY
- WHY QUALITY? Rapid advancement in healthcare due to rapid
diagnosis and day care surgeries. awareness in patients market
competition Healthcare team of skilled and unskilled Multicentric
and multifaceted functions To accomplish the organisational
objective i.e., the quality healthcare at the minimum cost. Medical
tourism
- DIMENSIONS OF QUALITY
- QUALITY MANAGEMENT SYSTEM Quality does not happen by chance. It
needs to be developed. In any HCO, it is established in a planned
way keeping in mind the objectives of the HCO, staff involvement
and considering the patient needs. It is the result of sincere
efforts, intelligent thinking and skillful execution.
- DEVELOPMENT OF TQM IN HCO QC-QA-TQM
- QUALITY CONTROL A TOOL FOR QUALITY ASSURANCE Quality control
means that all the products/services rendered to the patient care
are carried out as per the product design criteria /SOP so that
there is not any chance of defects/errors. It comprises of
measuring the process, analysis of data under effective
supervision. SOPs-are based upon certain guidelines keeping the
quality parameters in mind. For example, emergency room physicians
have SOPs for patients who are brought in an unconscious state;
nurses in an operating theater have SOPs for the forceps and swabs
that they hand over to the operating surgeons; and laboratory
personnel have SOPs for handling, testing, and subsequently
discarding body fluids obtained from patients. The absence of QC
will lead to the medication error or the patient care
negligence.
- QUALITY CONTROL ELEMENTS
- QUALITY ASSURANCE It is the planned or systematic actions
necessary to provide adequate confidence that a patient services or
safety will satisfy given requirement for quality. QA may act as an
audit function since it includes the assessment or evaluation of
the quality of care; identification of problems or shortcomings in
the delivery of care; designing activities to overcome these
deficiencies; and follow-up monitoring to ensure effectiveness of
corrective steps. It can also be understood as the system of defect
prevention. PRIMARY OBJECTIVE: ENHANCEMENT OF PATIENT CARE
- QUALITY ASSURANCE SYSTEM
- QUALITY ASSURANCE SYSTEM
- QUALITY MANAGEMENT SYSTEM A MODEL
- TOTAL QUALITY MANAGEMENT TQM means that the organization
culture is defined by and supports the constant attainment of
customer i.e., the patient satisfaction through an integrated
system of tools, techniques and training. It involves the
continuous improvement of organization processes, resulting in high
quality products and services. Hence, TQM is a continuous,
customer- centered, employee driven improvement.
- TQM PRINCIPALS 4 common principles: Do it right the first time
to eliminate costly rework. Listen to and learn from customers and
employees. Make continuous improvement on every day matter. Build
teamwork, trust, and
- THE CORE CONCEPT OF TQM
- CONTINUOUS QUALITY IMPROVEMENT THE QUALITY CIRCLE
- TQM-ESSENTIAL COMPONENTS
- ESSENTIALS OF TQM
- A TQM MODEL
- Seven Basic Quality Tools 8-21 Run Chart Scatter Diagram
Histogram Fishbone DiagramCheck Sheet Pareto Chart Flow Chart
- ROOT CAUSE ANALYSIS
- ISHIKAWA FISH BONE DIAGRAM
- USE OF FLOW CHARTS
- USE OF HISTOGRAMS
- USE OF PARETO CHARTS
- USE OF RUN CHARTS
- USE OF CONTROL CHARTS
- USE OF SCATTER DIAGRAM
- LEAN MANAGEMENT AND 6 SIGMA
- 6 DMAIC Process 8-31 Define Measure Analyze Improve Control
Define Improve Control Measure Analyze Plan Check Act Do
- TQM AND ACCREDITATION
- TQM- A NEED OF THE HOUR
- BENEFITS-TQM
- BENEFITS-TQM
- THANK YOU