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James Ryan @J___Ryan Buddy App is an innovative digital tool which uses simple, everyday technology to add value to service users and their professionals and to help transform therapy services by moving into the digital age. It provides a daily text messaging service linked to a web application to help service users and professionals have a better experience, and achieve better outcomes more efficiently from the care they receive. The tool is designed to complement and enhance services, whilst providing greater empowerment to users by harnessing the power of mobile phones to encourage them to make positive changes in a way which wraps around their daily lives beyond formal care.
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Buddy: MasterclassJames Ryan
Research and Development
Today Refresher Analysis Impact Barriers Summary
Refresher
Homepage
Logging In
Password Creation/Reset
Password Problems? Click ‘Forgot your password’ and enter your email Check your inbox for ‘Buddy: Password reset’ Click the link in the email Now set your ‘new’ password Click ‘Change password and log me in’
Dashboard
Adding Service Users
Caseload
Reschedule
Editing Service User’s Details
Deactivation
Deactivation Stops Buddy text being sent to Client BUT they can continue to use the web portal Removes them from your caseload
Eventually this will send them service feedback questionnaire
Service Users - Present
Service Users - Deactivated
Reactivating a Service User
Rescheduling Reactivated SUs
Diary
Diary
Diary
Diary
Diary
Diary
Printing
Diary
Editing ‘Daily’ Text - Default
Editing ‘Daily’ Text – Custom Message
Editing ‘Daily’ Text – No Message
Goals
Adding a New Goal
Restoring a Past Goal
Editing a Current Goal
Editing a Current Goal
Goals
No Session Plan
Session Plan
Session Planner 24 Hours and 2 Hours before scheduled appointment text
reminder sent to Client Client prompted to log on, reflect and create plan For you to communicate value of this and to check
Editing Your Details
Admin Specific Capabilities
Team Dashboard
Adding a Clinician
Adding an Administrator
Adding Managerial Roles?
Reports
Accounts Report
Service User Report
Clinicians Report
AnalysisSheffield Usage and Traits
Clinicians 121 Total, spread across North, SE, SW & West. 55 have used Buddy (45.45%)
30 Have logged on in, at least once, in the past month Most have logged in multiple times!
66 have not used Buddy (54.54%) 24 Logged on but haven’t used 42 Haven’t even logged on
Service Users 441 Total In-/Active
158 Active 283 In-Active
Of Clinicians who’ve used Buddy: 48 have Active Service Users (+In-Active) Caseloads 7 have In-Active (+No Active) Caseloads
87.23% of Clinicians still ‘Active’
TraitsResponse Rates in Relation to Customised Message
Only 45 Service Users had Customised Message Of which, 2449/4457 messages were replied to (54.98%)
396 Default Message Service Users 14508/40627 replied to (35.71%)
Clinician's Comments“Users come more prepared to their sessions”
“Very easy to sign up and get started. A useful starting point for conversation in clinic”
“Really does bridge the gap between therapy services and the outside world”
Future AnalysisWork with The School of Health & Related Research, The Rehabilitation and Assisted Technology Research Group and IAPT Teams to analyse Buddy’s efficacy in relation to Clinical and Service data.
ImpactAcross All Trusts
Derbyshire Analysis of Derbyshire’s IAPT Data Set
Clinical Measures: PHQ9 + GAD7 Service attendance + DNA rates
Significant reductions in Clinical measures Lower DNA rate compared to Service Average
CAMHS and IAPT Service highest usage
Pennine Increase in cancelations and attendance Decrease in DNAs Non-significant difference in Clinical measures
May be the result of large sample vs small
Awaiting Clinical Lead’s input before pursuing publication
Kent and Medway Across Services
Lower DNA rates than non-Buddy Users
Barriers
ConnectivityNo Wi-Fi, laptop or tablet / No ‘live’ access to Buddy App
Short TermPrint and bring to session
Complete Buddy post session?
Long TermApp to be built
On-/Offline capabilitiesTablet/Phone designed interface for Web App
Time Little time to engage and complete Buddy // ‘Extra Work’
Short Term Speak to Champions – Learn and share ideas Admin staff to add, on behalf of Clinicians, Service Users?
Long Term Reevaluating process Integration with IAPTUS//Rio New Features which improve Clinician experience
Stigma to Change/Technology Clinicians don’t see value / don’t know how to use / bias
Short Term Try to engage via newsletter, answer queries and questions Champion support
Long Term Online tutorials, hints and tips
Summary
Resources Quick reference and Service User Guides Training Presentation Files and Links Brochure
All available via Clinical/Project Lead and Intranet/public drive(?)
Thank you.. for listening
.. for engaging with Buddy
.. for providing feedback, suggestions and/or case studies
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