View
48
Download
2
Category
Preview:
Citation preview
Dr. Lallu JosephQuality Manager
Christian Medical College Vellore
ROLE OF TECHNOLOGY IN PROMOTING QUALITY
presented@6th International Patient Safety Conclave
Quality •The characteristics of a product or service that bear on its ability to satisfy stated or implied needs• Service free of deficiencies
ASQ- American Society for Quality
AccreditationBest possible tool to achieve quality
From Doorman to Chairman
It is the sure way to bringing a forced work culture of
Continuous Quality Improvement
Continuous Quality Improvement
Continuous quality improvement culture
ImprovesPROFITABILTYSustainably
Challenges- examples
Gap analysis and follow-upManual’s, SOPs preparation
WANTING TO GET ACCREDITED ACCREDITED
Manuals, SOPs periodical review and updatingTraining modules and training recordsEquipment managementIndicators tracking/ analysis, patient feedbackChart documentation
Regular chart reviewsIncident reporting
Gap analysis, empowerment and trackingTechnology enablement:
Identify gaps by conducting audits using the tool
Identify the key stake holders
Follow-up and updation of the implementation on the tool periodically
Management can view the extent of implementation in all areas
Manuals, SOPsTechnology enablement:
Avoidance of hard copies
Easier version control
Avoidance of multiple versions in circulation
Availability of manual from all locations
Training modules and training recordsTechnology enablement:
Modules preparation
Availability
Records of training
Easy access and analysis
Pre-test/ post test
Evaluation of training
Equipment managementTechnology enablement:
Inventory
Preventive maintenance schedule
Records of preventive maintenance
Job requests and records of completion
Calibration, traceability records.
Chart documentation and reviewsTechnology enablement:
Easy templates for documentation
Easily accessible, storage and retrievable
Meeting requirements like orders in caps, dated, timed etc
Medical report/ DS preparation simplified
Review of charts for completion easier
Incident reportingTechnology enablement:
Easy templates
Accessible
Immediate intervention
Stakeholders know it on time
Analysis and followup is simpler
Indicator tracking, analysis and CAPA- Patient feedback etc
Technology enablement:
Accurate and easy capturing
Real time data and analysis
Analysis is simplified
Process owners involvement
Quality improvement through CAPA
Benefits Put systems in place
Empower people
Bring accountability
Involvement of all stakeholders
Less paperwork
Information available real time to the top management
Culture change- openness
Better systems enhancing patient safety
Inv
You cannot mandate productivity, you must provide the tools to let
people become their best.
- T.S Elliot With technolog
y
Recommended