Pick It Up! How the Phone Can Easily Increase Your Enrollment Success

05.13.2016

Pick It Up! How The Phone Can Easily Increase Your Enrollment Success

-Introduce our panel and topic

-Hear from our panelists

-Takeaways and Common Themes

-Question and Answer Session

-Conclusion and Closing

Agenda

-Garry Paul Bonesteel is a Navigator with the Palmetto Project in South Carolina.

-Cristian Ariza is the Philadelphia Site Supervisor for the Cognosante Enrollment Assistance Project in Pennsylvania.

-Carrie Berlin is the Outreach and Enrollment Manager for the YWCA of Greater Pittsburgh, a Navigator grantee in Pennsylvania.

Our panel

Why Followup Matters For Your Program

BUILDING AN OUTREACH AND FOLLOWUP PROGRAM FROM THE GROUND UP

Carrie Berlin, Outreach and Enrollment Manager, YWCA of Greater Pittsburgh

Step 1: Build a strong team.

Step 2: Make a plan. Set goals as a team.

Step 3: Personalize outreach.

Example of Heat Map:

Step 3: Personalize outreach.• Event specific materials• Language specific materials• Consistent staff contact

Appointment Cards

Step 4: Continuous follow up• Personalized phone calls• Education during appointments

Step 4: Continuous follow up• 6 month postcards• 1 year – renewal reminder

WORKING WITH PARTNERS ON OUTREACH AND FOLLOW-UP

Cristian Ariza, Cognosante EAP Philadelphia

• Community Partnerships to Conduct Outreach

• Cognosante’s Enrollment Assistance Program – Philadelphia

Dial it Up!

Limited Investment during OE2

• Worked with EA to Conduct Outreach on Contact Card Program

• Promising Results

Dial it Up!

Strengthened Calling Process for OE3

Developed Strategy

• Assister Training with EA

• Outreach Events Prior to Nov. 1st

• Established Contact Lists

Dial it Up!

Focus Placed on Partnerships

• Value of community partners collecting contact cards and developing lists

• Free Library of Philadelphia

• Targeted approach:• Focused on high-need areas• Promotion of specific enrollment

locations and events

Dial it Up!

Calling Program Became Essential

Increased attendance and enrollment at key locations and events

• Facilitated enrollment process for both assisters and consumers• Led to more consumers finding coverage

Dial it Up!

NAVIGATOR FOLLOW UP: TIPS FOR DEVELOPING AFFECTIVE CONSUMER FOLLOW UP WHEN WORKING IN THE FIELD

Garry Bonesteel, The Palmetto Project

Working outside the Office

Hello, my name Is Garry and my office is my couch.

What effective follow up look like and the Impact it can have on.

Effective Follow Up: Post Open Enrollment

Effective Follow Up: Open Enrollment

Open enrollment is our busy season, so can we still effectively follow up with consumers?

Effective Follow Up: Non-enrolled Consumers

What does follow up look like with people who are below 100% FPL or do not qualify for a Special

Enrollment Period?

• Know yourself and the resources available to you • Find a work space and work flow that works best for you • Building relationships with consumers and community

partners is key to your success • Returns calls and emails within 48hrs• Get the contact information because everyone is worth

following up with

Summery

TAKEAWAYSANDCOMMON THEMES

What do you think the common themes are here?

What have each of these programs done to successfully reach consumers?

Takeaways and Common Themes

What have been some of the challenges they’ve had in building these programs?

What are some of your takeaways, and your questions?

• Collecting consumer contact information• -Building a list!

• Involving staff in the planning process• Engaging in an aggressive followup program after first

interaction to get consumer in the door for an enrollment appointment

QUESTIONSANDANSWERS

PUTTINGITTOGETHER

THANK YOU!

Pick It Up! How the Phone Can Easily Increase Your Enrollment Success

Healthcare

National Honor Society Enrollment Update · National Honor Society Enrollment Update All school districts complete two types of enrollment reports, budget enrollment and BEDS enrollment

WELCOME TO KINDERGARTEN! IMPORTANT DATES TO REMEMBER€¦ · WELCOME TO KINDERGARTEN! IMPORTANT DATES TO REMEMBER FEBRUARY 6-10 – Enrollment Packet pick -up and return.Please go

Wagers and Codes Sample Wagers - Parx RacingTrifecta 31 32 Superfecta 41 42 Pick Three 63 Pick Four 64 Pick Five 65 Pick Six 66 Pick Seven 67 Pick Eight 68 Pick Nnine 69 Pick Ten 70

PortfolioCenter Reports - SchwabPT.com Client Statements, Tax and Activity Reports • Easily pick and choose from over 100 available report columns to include on reports. Adjust column

PickYourOwn · want to pick your own, here is a list and links to the pick your own farms. ... seed s separ ate more easily if I heat the raspb errie s up ... which helps to preserve

eFashion12 - Sabine Pick - Pick Consulting

320P3 90Æ Pick up 27B Pick up Pick up itYñY 938kca1028.4g • … · 2020-06-16 · 320P3 90Æ Pick up 27B Pick up Pick up itYñY 938kca1028.4g • 0870kca1029.8g 22 873kcaI 031.8g

CLICK TO ADD TITLE - Gordon Collegesenning/research/... · Summary Frames provide a useful tool for modern computer graphics. Students easily pick up these concepts once they are

Steven M. Bellovin œsmbstats.research.att.com/nycseminars/slides/smb.pdf · Case Study: Mobile Phone Cloning Early US mobile phones were easily cloned: an eavesdropper could pick

NORTH DAKOTA MEDICAID DENTAL ELECTRONIC CLAIMS ENROLLMENT ...edsedi.com/Docs/Enrollment/Medicaid Enrollment... · DENTAL ELECTRONIC CLAIMS ENROLLMENT REGISTRATION ... billing office

Enrollment Procedure Manual...Enrollment Procedure Manual Required procedures for enrollment Enrollment Procedure by Internet Payment of Enrollment Fee Document Submission (Only those

TITLE 14 - ENROLLMENT CHAPTER 1 - ENROLLMENT …May 2017 TITLE 14 - ENROLLMENT CHAPTER 1 - ENROLLMENT ORDINANCE Legislative History: Ordinance No. 05-81, “Enrollment,” was enacted

Enrollment No. 130460119061 Enrollment No. 130460119062 Enrollment No. 130460119063 Enrollment No. 130460119064 Enrollment No. 130460119065 UNIVERSAL COLLEGE

Pick the Pros Pick Sheets

brandonmcrae.combrandonmcrae.com/images/Case Studies/IbizaConsole... · Apple Enrollment Android Enrollment Windows Enrollment Terms of Use Enrollment Restrictions Overview MANAGE

Enrollment Registration Information Packet · ___ CHARGES AND PROCEDURE FOR LATE PICK-UP: My school is open from _ a.m. to ___ p.m., Monday through Friday, all year, except

old.sernanp.gob.peold.sernanp.gob.pe/sernanp/archivos/baselegal/Resoluciones_Secretaria... · Camioneta Pick up Camioneta Pick up Camioneta Pick up Camioneta Pick up Camioneta Pick

FS209 - CTE Enrollment File Specifications (MS Word) · Web viewFacts centralizes data provided by SEAs, LEAs and schools, and provides users with the ability to easily analyze

Multiple devices. Singular control. · • Automatically routes mobile audio to whichever device you pick up – headset or mobile phone • Easily transfer audio between headset

Perfecting Enrollment Strategy - SEM Works - Enrollment