A broad overview of Tele-consultation through SocialNUI lens

+A broad overview of Teleconsultation through SocialNUI lensDeepti Aggarwal

+Agenda

Introduction of

teleconsultation: types and

mediums

Discussion of SocialNUI

theme fitting into

teleconsultation

Research Opportunities

+Rise of teleconsultationAdvancements is communication and web technologies

+What is teleconsultation?Use of electronic information and communication technologies to support health care remotely

(Darkins, and Cary, 2000)

+Different Terminologies

(van Dyk, 2014)

+Different Terminologies

Teleconsultation

+Types of (tele)consultations

• Avoiding or addressing a particular disease

Preventative

• Identification of a disease Diagnostic• Treatment of a health problem

by drug, human interaction (therapy)

Therapeutic

• Educating people about health (can be promotional) Educational

Based upon the topic of consultation

+Types of teleconsultation mediums

Store-and-forward

Real time (Interactive)

Based upon the choice of communication medium

+Store-and-forward TeleconsultationTo monitor different health measures

+Interactive TeleconsultationTo make it feel real

+ An example of teleconsultation

Utilizing store-and-forward devices during interactive consultation

+Understanding teleconsultation through SocialNUI projects

+Mental HealthmHealth/eHealth; diagnostic/therapeutic; Interactive

+Improving Vitamin D statuseHealth/telecare; Preventative; Store-and-forward

+Connecting older peopleTelecare; Preventative; Interactive

+Smoking CessationTelehealth/Telecare; Preventative/Educational; Interactive

+Video consultationTelemedicine; Diagnostic/therapeutic; Interactive/Store-and-forward

+Need to redefine teleconsultationStretching the boundaries of teleconsultation

+Extending the consultation beyond health professionalswith people having similar experiences (seeking peer group support)

(A snapshot of training the parents of autistic kids )

+Extending the consultation beyond health professionalswith (elderly) person or a family member

(Snapshot of a Facebook community for Ayurveda cure)

+Extending the possible mediumsOne-third of Americans use Internet as a diagnostic tool

(Pew Survey, 2013)

+Research Gaps

+Scarcity of (landmark) literatureLack of standardization; less understanding

+Lack of holistic understandingTechnology and people are separately investigated

+Lack of users’ perspectiveUsers needs, and confidence with technology are ignored

+Lack of social presenceFocus only on verbal communication

+

So where are we heading towards?Understanding the user experience with teleconsultation systems

+Thankyou.Teleconsultation: next best thing

+References

Teleconsultation in Remote communities. http://teleconsultremote.blogspot.com.au/

Preventive Healthcare. http://en.wikipedia.org/wiki/Preventive_healthcare

Medical Diagnosis. http://en.wikipedia.org/wiki/Medical _diagnosis

Fox, S., and Duggan, M. 2013. Health Online. Pew Internet and American Life Project.

van Dyk, L. 2014. A review of Telehealth Service Implementation Frameworks. In Environmental Research and Public Health, 11, 1279-1298.

Darkins, W. A., and Cary, A. M. 2000. Telemedicine and Telehealth: Priniciples, Policies, Performance and Pitfalls. Springer.

Yellowlees, P. 2005. Successfully developing a telemedicine system. In J. Telemed. Telecare, 11, 331-336.