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www.england.nhs.uk
Technology
Transformation
in the NHS Tracey Grainger
Head of Digital Primary Care
Development
NHS England
www.england.nhs.uk
My Remit
Digital Primary Care
• Improving access for patients and citizens
• Reducing bureaucracy across General Practice
Child Health Digital Strategy
• Single view of a child's record
www.england.nhs.uk
10 Years Behind
Source: Nuffield, 2016
www.england.nhs.uk
Key Challenges
Ageing Population
Increasingly complex patient
diagnoses
Slower than required growth in
numbers of healthcare professionals
Variations in outcomes
Changing user expectations
Fragmented children’s health
records
Changing commissioning
landscape
www.england.nhs.uk
The Story So Far
66 percent Smart phone owners
Non-smart phone owners
Adult population that now
have smartphones
Go online for
health information
Use NHS Choices to aid
decision making Use the internet for
self-diagnosis
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Key Policy Drivers
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Healthy Children –
what is our vision ?
‘Knowing where every child is and
how healthy they are’
‘Appropriate access to information
for all involved in the care of
children’
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Linking
Programmes
to Outcomes
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Digital Basics
Access to patient data at the point of care
Interoperability to allow data sharing between health and care
professionals
Patient empowerment through the use of endorsed apps and
other digital tools
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Current GP Services Offered to Me
Online Appointment
Booking
98.7 percent of practices offering
8.5 million patients signed up
12 percent of all appointments are
available online
Online Repeat
Prescriptions 97.4 percent of practices offering
8.3 million patients signed up
4 percent of all repeat prescriptions
requested online
Online Access to
Records 97 percent of practices offer
patients online access to their
Summary Care Record
AND 95 percent to their
Detailed Care Record
Over 9 million people are registered for one or more of these services.
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What could Digital Transformation
Mean to Practices?
6 percent of
appointments could have
been dealt with by
practice staff other than
the GP
4 percent of patients
could have avoided
contact with the practice
if self-care support had
been available
£29 per patient savings
could have been
achieved from reduction
in telephone calls,
appointments and
administration
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If the NHS can embrace the Digital
Patient, it could be truly transformative
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Any questions
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