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Presented by: Frank Webb
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Keys to the Successful Development and
Implementation of a CIT Program
Frank WebbSenior Police Officer
Houston Police Department
#1
•What’s all this talk about collaboration?
Collaboration• Local mental health
•NAMI
• Advocacy groups
• Expertise
• Resources
• “Selling” the program
• Editorials/media
• Advocating for the program
• Facilities
• Politics
•Buy in/Belief in the program from the top down
#2
Buy-in•Officer safety
• Satisfaction/Confidence of officers
• Reduction in liability
• Positive community relations
• Jail diversion
• Community policing
• “Right” thing to do
#3
•Market/teach as an officer safety program
Officer Safety
• Police program
•#1 goal: officer and consumer safety
• Strong police presence in training
•Not warm fuzzy social work
•Not cultural diversity
• Proven to help officers de-escalate serious mental health crises
#4
•Involve first-line supervisors in the training/program
#5
•Don’t forget dispatch!
#6
•Provide annual refresher training
#7
•Quantitative and qualitative data
Data• Number and percent of CIT officers by station and shift
• Percent of CIT calls dispatched to/responded to by CIT officers
• Number of CIT calls received by department
• Data concerning officer and consumer injuries (pre/post is best)
• Feedback from officers regarding program
• Feedback from community regarding program, including mental health professionals
•The program is more than just training: the need for a program coordinator
#8
Coordinator• Liaison with mental health community
• Liaison with citizens
• Collect and analyze data
•Develop and provide refresher training
•Maintain staffing levels
• Recognize CIT officers
• Responsible for CIT policy/procedure
•Department expert regarding mental health matters
• Respond to officer/program concerns/needs
•Do anything you can to recognize your CIT officers
#9
Recognition•Newsletters
• Subscriptions to magazines
•Gift certificates
• Awards banquets
• Specialty pay
• Better cars
• Insignia pins
• CIT uniform jackets
• Preference given for training classes
• Preference given for positions, e.g., FTO, crisis negotiation, etc.
The Great DebateVoluntary
•Interest in program/positive attitude
•Belief it takes a certain type of officer for this work
•Smaller group/more experience
Involuntary
•CIT is part of policing today
•The training is applicable in any crisis situation, not just mental health crises
•~ 50% of a police officer’s job involves crisis de-escalation
Looking Beyond CIT
•CIRT
•CCSI
•CIT specialization
•CIT for SWAT
•CIT for negotiators
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