Guide to Professional Success by Ravi Kumudesh

Guide to Professional Success

Ravi Kumudesh

SLSMLS| CMLS | 02 December 2017

Get, Set, Go

Management for AHS internship – NIHS, Kaluthara

What can be expected from a Lecture or Presentation?

Three Main Purposes

1. Inform

2. Influence

3. Instruct

Where do we Start today?

Let’s start with your goal and objectives

• Designation at MoH

• Migration

• Financial Stability

• Reputation as a HP

• Respect from society

• Etc …

The only way that we have to achieve all above …?

Professionalism

Professionalism

• What is your idea of

professionalism?

• Close your eyes and think for a

minute. What does come to

your mind when you hear the

word professional?

Professional?

You have to perform at a consistently

higher level than others. That's the

mark of a true professional.”

What do we need to be Professional?

• Skills and Knowledge

• Attitudes & Behavior

• Physical Appearance

• Experience

• Image & Body Language

• Communication

• Self respect

• Time management

Professional Behaviors • Initiative:

– Do you take responsibility for your actions or do you blame others? A problem solving approach is a valuable asset

• Energy Level:

– Can’t function without your coffee? Demonstrate a desire and a capacity to move things ahead

• Positive Attitude:

– How well do you get along with others? This may be a key factor in determining your contribution to the team

Professional Behaviors

• Show up at work everyday, and on time

• Ability to Communicate (verbal and written)

• Skill at grasping ideas

• Good Interpersonal Skills: team player?

• Flexibility: Are you afraid of change?

Behavior

• Greetings

• Names

• Hand-shake

• Smiles

• Courtesy

Your Image and Self-Perception

3 sides to your self image

• As you see yourself

• As others see you

• As you truly are

What NOT to Wear

• If you want to be perceived as

a professional, you need to dress

Accordingly. Enough said.

Self respect

Work reflects your inner character

• Strive for Excellence

• Don’t view it as a job

• Be responsible

• No Gossips

Attitude

• Emit your competence and confidence.

• Keep your personal business personal.

• Be always positive, focused, and energetic.

• Avoid engaging in or repeating gossip.

• Maintains the highest levels of honesty and integrity.

• Do not compromises professionalism by engaging in risky behaviors outside of the work place.

• A professional is a role-model

Professional Status is Not an Inherent Right

IT IS GRANTED BY SOCIETY

It Must Be Constantly Earned by

Meeting the Obligations Expected of a Professional

IF MEDICINE FAILS TO MEET ITS

OBLIGATIONS

SOCIETY WILL CHANGE

ITS STATUS

IT CONFERS

• Prestige and Respect • Trust • Autonomy in Practice • Physician-Led Regulation • Financial Rewards

PROFESSIONAL STATUS IS IMPORTANT TO

“ Neither economic incentives, nor technology, nor administrative control has proved an effective surrogate for the commitment to integrity evoked in the ideal of professionalism ”

Sullivan, 1995

PROFESSIONALISM BENEFITS SOCIETY

• A questioning society

• A complex health care system

• Failure of the professions to meet their obligations

• Professional competition •

PROFESSIONALISM IS THREATENED

Expectations

Obligations

THE MEDICAL PROFESSION

SOCIETY

Individual

Physicians

Medical

Scientist

Patients

Public

Government

Politicians

Civil Servants

Managers

THE SOCIAL CONTRACT

1. Health Care System • State & Private Sector • Curative & Preventive • Line Ministry & Provincial

2. Regulatory Framework • MOH / NMRC / MSD / BMV

3. Licensing Bodies • CMCC / SLMC • PHSRC / SLAB / SLSI

4. Professional Bodies • SLSMLS / CMLS

5. Customers 4. Other Stakeholders

MEDIATORS OF THE SOCIAL CONTRACT

Society’s Expectations

• To fulfill the role of the healer

• Assured competence

• Timely access to care

• Respect for patient autonomy

• Unselfish service

• Morality, integrity, & honesty

• Accountability and transparency

• Team health care

• Source of objective advice

• Promotion of the public good

Our Expectations

• Trust • Autonomy • Reasonable lifestyle • Health care system -adequately funded & staffed - reasonable freedom • Role in public policy • Monopoly • Rewards - financial - non-financial • Respect • Status •

THE SOCIAL CONTRACT

• Mandate

• State sanctioned authority

• Major regulatory role

• Set and maintain standards

• Discipline

• Advise public

They Must • Demonstrate morality and virtue

• Assure competence

• Be open and transparent

• Be governed by an institutional code

LICENSING BODIES AND PROFESSIONAL ASSOCIATIONS

Self-Regulation

Obligations (Individual)

• Maintain competence

• Self regulation

• Support professional associations and regulatory bodies

• Ensure integrity

Obligations (Collective)

• Demonstrate morality and quality

• Assure competence

• Be open and transparent

• Be governed by an institutional code

Professional is judged through:

Qualities of our

Profession

• Our Image

• Our Communication

• Our Competence

• Our Demeanor

Quality of the

Service

• Trustworthy

• Competent

• Empathetic

• Respectful

• Caring

Crossing Professional Boundaries

• Non-therapeutic relationships

• Inappropriate communication

• Inappropriate self-disclosure

• Exploitation – money, gifts

• Breaches of confidentiality

From the Co-Workers Perspective

• Trustworthy

• Competent

• Supportive

• Respectful

• Accountable

Functional Trust - Mutual respect

• All people have an equal need for respect

• Respect is the basic foundation of all healthy personal relationships

• Each team member is equally important

• Each team member’s work is equally important

Ethics: What is right?

• Moral - comes from Latin ‘mos’(mores);

• Ethics - comes from Greek ‘ethos’

• Both have meaning of customs, or generally accepted social norm

• But ‘What is right’ is not just a matter of social norm (e.g. slavery was a social norm at one time)

• Professional norm is not always right, it does revise over time

• What is legally permitted is not always right

Ethical principles

• Commonly quoted ethical principles:

– Autonomy

– Beneficence

– Justice

– Nonmaleficence

• These are useful but by themselves are not adequate for ethical decision making

Patients’ rights

• Right to Medical Treatment

• Right to Information

• Right to Choices

• Right to Privacy

• Right to Complaint

Is your service Professional ???

How Behave Healthy Service

35 kumudeshr@gmail.com / +94773077717

Knowledge and Skills

36 kumudeshr@gmail.com / +94773077717

Duties

• Duty List (DL) and Job Descriptions (JD)

• Chief

• Superintendents

• Managers

Panning And Process

38 kumudeshr@gmail.com / +94773077717

Essential Elements of Laboratory Management

• Human Resource Management (HRM)

• Quality Management (QM, TQM)

• Procurement and Supplies Management

• Laboratory Equipment Management

• Laboratory Information Management (LIM, LIS)

• Safety and Waste Management

• Laboratory Finance Management

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Quality Manager Responsibilities

Monitor quality management system

Assure compliance

Review all records

Conduct, coordinate audits

Investigate deficiencies

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43 kumudeshr@gmail.com / +94773077717