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I. P. Narang
IntelligenceIntelligence general mental capability involving ability to reason, plan, solve problems, think abstractly, comprehend complex ideas, learn quickly and learn from experience.
Concept of
Multiple Intelligence
Intelligence
Spatial
Musical
Linguistic
Emotional
Naturalist
Logical-mathematical*Kinesthetic
Multiple Intelligences
Ramanujam
Logical-mathematical
A Musical Genius
Mozart
Spatial
Monalisa
Leonardo Da Vinci
Charlie Chaplin
Kinesthetic
Naturalist
Charles Darwin
Emil Crest
Linguistic
Emotional Intelligence
Emotional Intelligence “Emotional Intelligence
Sets Apart Good Leaders”
IQ meansIntelligence Quotient
EQ meansEmotional Quotient
EI meansEmotional Intelligence
What is Emotional Intelligence
(EI)?The ability to…
Understand the needs and feelings of oneself and other people.
Manage one’s own feelings.
Respond to others in appropriate ways.
EIDefinitions….
Emotional Intelligence also called EI and often measured as an emotional intelligence quotient (EQ) describes an ability, capacity or skill to assess and manage the emotions of one’s self, of others and of groups.
Emotional Intelligence as the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.
Salovey & Mayer 1090
Basic Emotions
Anger
Sadness
Surprise
Fear
Joy
Love
Disgust
Anger
Secondary Emotion FuryTertiary Emotions wrath bitterness loathing resentment hate
Secondary Emotion IrritationTertiary Emotions agitation aggravation grouchiness
Secondary Emotion DisgustTertiary Emotions revulsion contempt
IQ
EQ
Research shows that IQ can helpYou to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ.
IQ V/S EQIntelligent Quotient v/s Emotional
Quotient
IQ EQ
Head Heart
ThinkingPart
Feeling Part
“Human actions can never…. be accounted for by reason, but recommend themselves entirely to the sentiments”
-David Hume
“ I can calculate the motions of the heavily bodies but not the madness of people”
-Sir Isaac Newton
Testosterone
Cortisone
“Amygdala” To Get At Emotions
EIEmotionally skilled managers should learn:
Emotional Competency
Emotional Maturity
Emotional Sensitivity
Tackling Emotional Upsets
High Self Esteem
Handling Egoism
Handling Inferiority Complex
I. Emotional Competency
Self –Awareness
Developing Others
Delaying Gratification
Adaptability and Flexibility
II. Emotional Maturity
III. Emotional SensitivityUnderstanding Threshold of Stimulation
Empathy
Improving Interpersonal Relations
Communicability of Emotions
“If only I had better friends.....”“If only I had been handsome/beautiful…..”“If only I had been born rich…..”“If only I had good contacts…..”“If only I had a different job…..”“If only I had born in a different country…..”“If only I had married someone else…..”
Characteristics of a low EQ person
Characteristics of a high E.Q. PersonA time to be aggressive and a time to be passive,A time to wait and time to watch,A time to be together and a time to be alone,A time to fight and a time to love,A time to work and a time to play,A time to cry and a time to laugh,
Characteristics of a high I.Q. PersonA time to confront and a time to withdraw,A time to speak and a time to be silent,A time to be a lion and a time to be a lamb,A time to climb and a time to rest,A time to be fierce and a time to be docile
Nine Strategies for Promoting EI1. Taking the time for mindfulness.2. Recognizing and “naming emotions”.3. Understanding the causes of feelings.4. Differentiating between emotions and
need to take action.5. Preventing depression through
“learned optimism”.6. Managing anger through “learned
behavior” or “distraction techniques”
7. Using “gut feelings” in decision making
8. Developing “listening skills”.9. Listening for the lessons of feelings.
High on EQ
Emotions and Health Spontaneous Regression Psychosomatic Ailments
Thank You
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