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© 2012-2013 Avanade Inc. All Rights Reserved.
IntroducingAHCC
Presented by:
Joe SchurmanSolutions Architecture & EvangelismAvanade Software & Cloud Services (SCS)
© 2012-2013 Avanade Inc. All Rights Reserved.
A personal passion & the genesis of change…
Undiagnosed Condition and Diagnosed with Crohn’s Disease and possible Leukemia August 2011.
Began intensive medical care in September 2011 through Memorial Healthcare system.
Removed Gallbladder Moved to St. Luke’s in November
2011 32 individual procedures and
tests Moved to Baylor Medical Center
March 2012 Reconstructed esophagus
and fundoplication surgery. 2
© 2012-2013 Avanade Inc. All Rights Reserved.
Digital Health
3
© 2012-2013 Avanade Inc. All Rights Reserved.
Evidence & Challenges
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© 2012-2013 Avanade Inc. All Rights Reserved.
80%
Patients without a Primary Care Physician
35%
Obese adults in the United States…in 2012
20% increase US-wide obesity rates in each state
79 Million
Americans with Diabetes 20 years & older
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© 2012-2013 Avanade Inc. All Rights Reserved.
Physician Communication Challenges
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Inability to connect with external / non-medical center PCPs and Specialists
Disconnected data from conferencing service
Additional hosted or on-premise costs for conferencing services ($100 to $300 per month per host)
Little or no archiving capability for HIPAA compliance
No mobile or multi-device support
© 2012-2013 Avanade Inc. All Rights Reserved.
Live Patient Care Challenges
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Limited access to Electronic Medical Record (EMR)
Mobile/Remote end-user accessibility challenges
Lack of API integration with Healthcare Medical Software platforms
Multiple end-user device and operating system support challenges
Lack of innovation, typically web-based services only
© 2012-2013 Avanade Inc. All Rights Reserved.
Opportunities & Solutions
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© 2012-2013 Avanade Inc. All Rights Reserved.
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Virtual Care – Big Rocks Declining reimbursement (PCP Medicare 2% a year) Aging population (10,000 new Medicare patients everyday) Physician shortage (37% of PCP have quit taking new Medicare
patients) Physician compensation (PCP’s losing $100,000+) Health status of citizens (36% of Tennesseans are obese) 47 million people do not have insurance pre-2014 Primary Care physician office not structured or operated for
preventive care
© 2012-2013 Avanade Inc. All Rights Reserved.
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© 2012-2013 Avanade Inc. All Rights Reserved.
90% Enterprise Customers who have deployed Microsoft SharePoint
Microsoft LyncSeats Sold
Annual Microsoft revenue generation$2B
Enterprise Customers who have purchased Microsoft Lync
70% 1 Million+
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© 2012-2013 Avanade Inc. All Rights Reserved.
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Defining CEBPCommunications Enabled Business Processes
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© 2012-2013 Avanade Inc. All Rights Reserved.
Avanade HealthCollaborative Care (AHCC)
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© 2012-2013 Avanade Inc. All Rights Reserved.
AHCC Legal NoticeThe Avanade Health Collaborative Care (AHCC) solution is a combined set of software development accelerators and frameworks to assist organizations in enhancing existing capabilities and producing solutions for patient care and physician collaboration. AHCC software is not commercially available for purchase. The AHCC solution modules are enabled to accelerate software application development through professional services consulting engagement. Any and all AHCC software frameworks, source code, and integration modules are considered Avanade Intellectual Property (IP) with all rights reserved. Organizations installing, integrating, and deploying any or all AHCC software must meet applicable federal and industry certification, regulation, and compliance measures according to both FDA and FCC statutes, including medical device compliance and certifications, and applicable obligations under the Health Insurance Portability and Accountability Act (HIPAA).
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© 2012-2013 Avanade Inc. All Rights Reserved.
AHCC Legal Notice (Continued)The following images, screenshots, and diagrams are examples of capability provided through application development and consulting services, leveraging the Avanade CEBP Framework for Microsoft Unified Communications software, services, and devices.
International Use DisclaimerOrganizations purchasing and deploying any AHCC Solution Accelerator offering and/or component, operating outside of the United States must adhere to Regional, State, and/or Country-specific regulatory compliance.
© 2012-2013 Avanade Inc. All Rights Reserved.
16
Introducing AHCCAvanade Health Collaborative CareAHCC Components: Live Health Chat Patient Portal Mobile Health
Kiosk Health
Professional Unified Desktop
CEBP in Healthcare
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
Live Health Chat
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© 2012-2013 Avanade Inc. All Rights Reserved.
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CEBP through the Connected Medical CenterAHCC Live Physician Chat
Web Chat & Contact Center
CEBP in Healthcare
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
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CEBP through the Connected Medical CenterAHCC Live Physician Chat
Web-Browser Patient Interface
Lync-enabled Physicians Real-Time Presence
Integration Click-to-Communicate
Escalation Web Chat (IM) Audio / Voice Video Healthcare Plug-in
Integration Patient Surveys & Reports
Web Chat & Contact Center
CEBP in Healthcare
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
20
CEBP through the Connected Medical CenterAHCC Live Physician Chat
Lync EMR & PHR Integration
Click-to-Communicate Escalation
Web Chat (IM) Audio / Voice Video HealthVault
Device Integration
Web Chat & Contact Center
CEBP in Healthcare
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
Patient Portal21
© 2012-2013 Avanade Inc. All Rights Reserved.
22
CEBP through the Connected Medical CenterAHCC Patient Portal (Patient Dashboard)
CEBP in Healthcare
Digital Health Community
Live Chat
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
23
CEBP through the Connected Medical CenterAHCC Patient Portal (Diet)
CEBP in Healthcare
Health Coach Prescribed Diets with Social Sharing & Meal
Preparation Videos
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
24
CEBP through the Connected Medical CenterAHCC Patient Portal (Fitness)
CEBP in Healthcare
PCP & Health Coach prescribed Fitness Plans and Videos
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
25
CEBP through the Connected Medical CenterAHCC Patient Portal (Consultation Scheduling)
CEBP in Healthcare
List of Previous & Upcoming Virtual
ConsultationsReplay Results
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
26
CEBP through the Connected Medical CenterAHCC Patient Portal (Consultation Scheduling)
CEBP in Healthcare
Microsoft Kinect Comparative
Analysis
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
Mobile Health Kiosk
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© 2012-2013 Avanade Inc. All Rights Reserved.
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CEBP through the Connected Medical CenterAHCC Kiosk
Care Coordinator
Primary CarePhysician
Specialist
Deployment Options:- Small Provider
Practices- Clinics- Employer Sites- Retail Clinics
Wellness Coach
Select Features: - Face-to-face video- Integrated EMR/PM- Calendar Integration- Role-based queuing- Availability alerts- Refer/route to others- PC, tablet, mobile
options
Deployment Considerations: - Sign-on with benefit card- Biometric authentication- Optional onsite nurse
assistance- Integrated health
monitoring - Optional PHR access- Language translation
support- Various HW options
CEBP in Healthcare
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
29
CEBP through the Connected Medical CenterAHCC Live Patient Care (Bedside)
Windows Surface Pro
Device Mounts
CEBP in Healthcare
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
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CEBP through the Connected Medical CenterAHCC Virtual Consult
CEBP in Healthcare
Microsoft LyncVirtual Consult
Native Windows 8 Client
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
31
CEBP through the Connected Medical CenterAHCC Live Diagnostics
HealthVault Wireless Scale
HealthVault Instant
Thermometer
CEBP in Healthcare
HealthVault Blood
Pressure Monitor
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
32
CEBP through the Connected Medical CenterAHCC Kinect™ Examinations
CEBP in Healthcare
Exam Exercise Instruction
Kinect Tracking & Completion
Analysis
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
Health Professional Unified Desktop
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© 2012-2013 Avanade Inc. All Rights Reserved.
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CEBP through the Connected Medical CenterAHCC Health Professional Unified Desktop (HPUD)
CEBP in Healthcare
Microsoft Lync IMLive Health Chats
Physician/Patient Contact
List
Patient Lobby for Scheduled Kiosk Visits and Live
Chats
Patient Record & Contact CardsPatient/Physician
Info Search
Microsoft LyncContact Search
Microsoft LyncPresence
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
35
CEBP through the Connected Medical CenterAHCC HPUD (Virtual Consultation)
CEBP in Healthcare
Live PatientHD Audio/Video
Patient Record &Referral Info
Real-Time &Previous Scans
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
36
CEBP through the Connected Medical CenterAHCC HPUD (Virtual Consultation)
CEBP in Healthcare
Microsoft HealthVault Device &
Microsoft Kinect Motility Scans
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
37
CEBP through the Connected Medical CenterAHCC HPUD (Virtual Consultation)
CEBP in Healthcare
Real-Time Scans &Comparative
Analysis
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
38
CEBP through the Connected Medical CenterAHCC HPUD (Physician-to-Physician Communication)
CEBP in Healthcare
Physician-to-Physician
IM, Audio/Video
Patient Records& Scan Results
Physician Search
Physician Record
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
39
CEBP through the Connected Medical CenterAHCC HPUD (Physician-to-Physician Communication)
CEBP in Healthcare
Patient Scan Results
Desktop &Application Sharing
For demonstration purposes only
© 2012-2013 Avanade Inc. All Rights Reserved.
40
CEBP through the Connected Medical CenterAHCC HPUD (Physician-to-Physician Communication)
CEBP in Healthcare
Patient Scan Results
Received
Physician/Specialist
For demonstration purposes only
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© 2012-2013 Avanade Inc. All Rights Reserved.
AHCC Demo
© 2012-2013 Avanade Inc. All Rights Reserved.
42
Avanade Live Chat
Live Chat Plug-ins
AHCC Portal
AHCC Physician App
Translator
Patient & Physician Contacts
Patient Record
AHCC Administration & Services
AHCC Patient Telehealth
Patient Record
Device Integration (Diagnostics)
Disclaimers & Waivers Acceptance
Health Assessment
Login - Registration
Avanade Live Chat
AHCC Kiosk/Pod
AHCC Patient Home-
Health
Audio/Video Conference
PHR
Single Sign On (SSO)Services
EMR
Session Monitoring
Co-Browsing
Health CoachPages
PCP Page
Schedule
Health Chat
Admin Chat
Diet Pages
Fitness Pages
MySite
Patient Records
Physician Records
Physician Records
Patient Scans
Audio/Video & IM
Lync CWE
Lync IM
SharePoint
Content
Social
Admin
Chat UI
Active Directory
User IDs
Authentication
Service IDs
Live Chat
Content
Social
Admin
Chat UI
Lync
IM & PAudio-Video
Administration
SQL Server
SharePoint Content
Lync SettingsLive Chat Settings
Customer Admin
Customer Agent
Health Coach
Physician
AHCC Solution Architecture
© 2012-2013 Avanade Inc. All Rights Reserved.
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CEBP@Avanade.com
© 2012-2013 Avanade Inc. All Rights Reserved. 44
Thank Youta
xie xie
merci
danke
shokran
gracias
spasibo
obrigado
arigato
kamsa hamnida
asantegrazie
dank u
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