Why we need standards – today’s starting point | Paul MacKay | November 2014

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Presentation on standards and about changing culture and processes to provide great services to citizens. Presented by Paul MacKay, Code for Europe Fellow, NESTA at the Waste Services Discovery Day in London on 4th October 2014.

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Local Digital Campaign

Why we need standards – today’s starting point

#LocalDigital@LDgovUK

Paul MacKayCode for Europe Fellow NESTA

WasteServicesDiscovery Day

Paul Mackay

Thursday, November 20

Recycling collection

Wednesday November 26Residual waste collection

I am the yang to my bin’s yin

I dont care about waste, I need food and shelter!

Just get rid of my rubbish, will you?

If I give Bob my old drill, he might offer me his old BBQ

So proud, only 1 bag of rubbish this month!

Start with needs

Digital by design:

20x cheaper than phone

30x cheaper than post

50x cheaper than face-to-face

Simpler. Clearer. Faster.

Do the hard work to make it simple

Do less

Understand context

Your next bin collection is:

example.gov.uk/collection example.gov.uk/api/collection

Example Council

Tuesday4 November

Collection:Recycling

{ next_collection_date: “2014-11-04”, bin_type: “recycling”}

Build digital services, not websites

“http://wrap.org.uk/schema/category/paper-and-card”

Paper and cardPaper and cardboardPaper & cardMixed paper and card

Make things open: it makes things better

bit.ly/gubbinsvideo

value chain

evolutioncommodityproductcustom buildgenesis

levers & dials

specific gubbins

generic gubbins

machinery

Design with data

Iterate. Then iterate again.

Thursday, November 20

Recycling collection

Wednesday November 26Residual waste collection

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