Rethinking and Reshaping Broken Systems - New Profit Gathering of Leaders

TITLE if you want

The problems that

get solved have

everything to do

with who's doing

the solving

The strategy is

delivery

Mike Bracken, UK Government Digital Service

They have no use

for someone who

looks and dresses

like me.

Mikey Dickerson

It’s almost as if they

thought the nuts and

bolts of governing is for

peons. They are policy

people.Steven Brill

What do we

want to borrow

from tech?

Old process

1. policy

2. process

3. systems

4. users

5. stasis

New process

1. users

2. service (re)design

3. system development

4. policy check

5. feedback

“One privilege the insured and well-off have is to excuse the terrible quality of services the government routinely delivers to the poor. Too often, the press ignores — or simply never knows — the pain and trouble of interfacing with government bureaucracies that the poor struggle with daily.”

Ezra Klein, Washington Post

52,000CalFresh

clients

2x Growth

30% Churn

[CLEAN]

“The app proposes a new kind of

more productive communication

between the two groups that moves

past angry and frustrated citizens on

one end, and a paralyzed city on the

other.”

-Fast Company Exist

People think I can

fix New Orleans’

problems. I’m just

a designer.

1 doing

2 empathy

3 diversity

Code for America Fellows

No one has wanted me.

I can still contribute.

This is the only place

that has welcomed me

and let me help.

With,

not for