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© 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
Get Covered Connector Information for Partners
Consumer Data
Assister Schedules
Get Covered Connector
Enroll America
Assister Organiza:ons
GCD: Individual Follow-‐up
Research & Analy<cs
Individual Follow-‐up
Research & Analy<cs
Grant & Internal Repor<ng
Get Covered Connector Data Use
© 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
Lead Organiza:on Partner Super Admin
All logins visible
Assister/Outreach Organiza:on Admin
Volunteers
Customize login access depending on partner staff needs
! Repor<ng ! Crea<ng loca<ons &
schedules ! Scheduling & cancelling
appointments ! Closing out appointments
Get Covered Connector Users
All logins visible
All logins visible
Read-‐only
© 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
Consumer User
Assister/Outreach Troubleshoot
State Lead Organiza:on Troubleshoot
EA HQ User/Technical
support Level 3
Level 2
Level 1
Assister/Outreach User
Consumers will naturally ask ques<ons of
Assisters but will also be given the opportunity to ask GCC support
ques<ons
Partner orgs and their users will use EA-‐provided FAQs and training
to answer ques<ons before escala<ng to GCC
support
Get Covered Connector Support
© 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
Get Covered Connector Training
© 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
State Leads
Interac:ve training opportuni:es 1. Conversa<on to discuss program set-‐
up and onboarding training (Timing: 9/19 or two weeks before onboarding)
2. One-‐on-‐one web-‐based training on system administra<on (Timing: First two weeks of October)
3. Call to provide updates about Connector features and facilitate a conversa<on around best prac<ces for using the tool (Timing: Monthly star<ng in December)
Sta:c Materials 1. FAQs document 2. Guide to training others on using the
tool 3. Guides to managing and tracking:
• Reports • Users • Appointments • Organiza<ons • Loca<ons • Assisters • Events • SMS reminders • Help requests
Get Covered Connector Training
© 2014 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
Organiza:on Leads
Interac:ve training opportuni:es 1. Web-‐based training on how to use
the tool (Timing: Weekly star<ng October 21)
2. Call to provide updates about Connector features and facilitate a conversa<on around best prac<ces for using the tool (Timing: Monthly star<ng in December)
Sta:c Materials 1. FAQs document 2. Guides to:
• Crea<ng loca<ons and schedules
• Scheduling and cancelling appointments
• Closing out appointments • Training others
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