Freight Transport Association Head of Vans and LCV’s Presentation at the Microlise Field Service...

Raising standards, recognising excellence

Mark Cartwright: Head of Vans and Light Commercial Vehicles - FTA

Van excellence

Van Excellence (in 5 minutes!)

• Why?– Resist legislative overtures– Recognise excellence– Improve standards

• How?– Peer developed standards (Van Excellence Code)– Provides framework / “What good looks like”– Independent accreditation against Code

• To date…– 100+ operators accredited / 125,000 vans– Further 120+ operators ‘in process’ / 200,000 vans

Van Excellence (in 5 minutes!)

• Guide to Van Excellence

• Certificate of Excellence in Van Operations– ½ day training package– Managers and supervisors– 3 year FTA qualification

• Van Driver of the Year

• Conferences

Van Excellence: Operator Benefits

• Independent review• Framework for improvement• Recognition of good standards• PR Opportunities• Sharing of best practice / networking• Resist legislative overtures• Confidence

Van Excellence: Progress

Van Excellence: Professionalisation

What have they got in common?

Van Excellence: Professionalisation

Van Excellence

Van Excellence

Van Excellence: Professionalisation

Benefits• Reduced risk

– Number of collisions– Severity of collisions

• Reduced cost– Fuel– Insurance– Wear & tear

• Better driver retention

Van Excellence: Professionalisation

What can we do?

• Recognise• Equip• Professionalise

Van Excellence: Professionalisation

What can we do?

• Recognise– Easy to forget– Home based– Not ‘professional drivers’– Any one can drive a van…

Van Excellence: Professionalisation

What can we do?

• Recognise• Equip

– Right vehicles– Right equipment– Right training / coaching / assessment

The average driver has less than 18 hours of training. Starbucks train their baristas for 24 hours before getting the keys to an espresso machine.

– FTA Van Excellence Driver Certificate of Driver Competence

Van Excellence: Professionalisation

What can we do?

• Recognise• Equip• Professionalise

– Recognition + equipping = professionalise

Over to you…

Mark Cartwright07818 450365

mcartwright@fta.co.uk

www.vanexcellence.co.uk