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Communities are at the core of the human experience and our design practice, yet we don’t always put the same level of active effort in designing our communities as we do in designing the products and services we make. We live and work embedded in networks of other people and systems. Communities are defined by shared norms and culture, and have a massive impact on how we live, think and act. Why leave this up to chance? We are all stewards of the many communities we engage in every day, and we need to take an active role in mindfully crafting these communities. So, how do we craft better communities? What does better even mean? This talk is a reflection on my experiences building and crafting communities at a variety of scales from the personal to the global. I will discuss my successes and failures, my fears and delights, as well as lessons learned along the way. We are nothing without the communities we inhabit, so let’s make them great together. video: https://www.youtube.com/watch?v=iyNoVk7J5uI
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DESIGNING OUR COMMUNITIES
eadahl@gmail.comErik Dahl @eadahl #isa14
A FEW THINGS I’VE LEARNED ALONG THE WAY
@eadahl
eadahl@gmail.com
ERIK DAHL
@eadahl
Researcher & Design Consultant
MWUX conference
www.uxaxioms.com
Hello!
LET’S LEAVE OUR EVERYDAY REALITY
LET’S TAKE A STEP BACK, AND REFLECT
Activity
Close your eyes
ActivityACTIVITY
CLOSE YOUR EYES…think of a time in your life when you were happiest.
Story of getting laid off.
PITTSBURGH
COLUMBUS
S0, WHAT IS COMMUNITY?
COMMUNITY
A COMMUNITY IS A SOCIAL UNIT OF ANY SIZE THAT SHARES COMMON VALUES.
COMMUNITIES ARE THE SOCIAL INFRASTRUCTURE SUPPORTING AND ENABLING HUMAN ACTION.
A FEW WORDS ABOUT CULTURE
WE MAKE CULTURE, BUT CULTURE MAKES US WHO WE ARE.
CULTURE IS:
BEHAVIOR - WHAT PEOPLE DO KNOWLEDGE - WHAT PEOPLE KNOW ARTIFACTS - THINGS PEOPLE MAKE AND USE
JAMES SPRADLEY
CULTURE IS SIMPLY WHAT GIVES MEANING TO ACTIONS, WHICH IT DOES BY PROVIDING A SENSE OF COHERENCE OR PATTERNING AND PREDICTABILITY. IT PROVIDES THE LENS THROUGH WHICH ONE INTERPRETS EVENTS, SCENES, AND ACTIONS.
ROBERT GORDON
THE CONCEPT OF CULTURE…MAN IS AN ANIMAL SUSPENDED IN WEBS OF SIGNIFICANCE HE HIMSELF HAS SPUN, I TAKE CULTURE TO BE THOSE WEBS, AND THE ANALYSIS OF IT TO BE THEREFORE NOT AN EXPERIMENTAL SCIENCE IN SEARCH OF LAW BUT AN INTERPRETIVE ONE IN SEARCH OF MEANING.
CLIFFORD GEERTZ
CULTURE IS A SYSTEM OF SHARED MEANINGS THAT IS BASED ON A SIGNIFYING ORDER, A COMPLEX SYSTEM OF DIFFERENT TYPES OF SIGNS THAT COHERE IN PREDICTABLE WAYS INTO PATTERNS OF REPRESENTATION WHICH INDIVIDUALS AND GROUPS CAN UTILIZE TO MAKE OR EXCHANGE MESSAGES.
MARCEL DANESI
CULTURE IS INTERPRETIVE, AND GENERATIVE… CULTURE IS NOT TAXONOMIC.
OUR COMMUNITIES ARE SITES OF CULTURAL PRODUCTION.
CULTURE INFLUENCES COGNITION… BOTH WHAT WE THINK AND WHAT WE DO.
http://www2.psych.ubc.ca/~henrich/books.htmlJoe Henrich
A FEW WORDS ABOUT PROBLEM FINDING AS APPLIED TO COMMUNITIES.
PROBLEM SOLVERS
PROBLEM FINDERS
HOW DO I DO GOOD WORK?
WHAT IS GOOD WORK?
AS STEWARDS OF OUR COMMUNITIES, WHAT DOES THIS MEAN FOR US?
HOW DO WE CRAFT GOOD COMMUNITIES?
WHAT IS A GOOD COMMUNITY?
ACTIVITY
WHY DO YOU… …join or not? …stay in or leave? …lead or not?
SIX THEMES ABOUT COMMUNITIES
1. passive → active 2. be a facilitator 3. events → community
4. relationships and networks 5. emergence 6. soft work is hard
1. PASSIVE → ACTIVE
“WE TEND TO SIT BACK AND ALLOW THE HEROIC INNOVATIONS OF OTHERS TO JUSTIFY OUR OWN CREATIVE PASSIVITY.”
http://www.businessinnovationfactory.com/summit/story/necessary-discourse-unfinished-design
MICHAEL DILAA NECESSARY DISCOURSE ON THE UNFINISHED DESIGN
MWUX 14 IND
[ images of bayardstown ]
CREATE YOUR OWN PATH AND MAKE THE WORLD YOU WANT TO LIVE IN!
YOU HAVE TO HAVE A FUTURE VISION
ACTIVITY
WHAT IS YOUR FUTURE VISION?
VISUALIZE OUR FUTURE IDENTITIES
Effort before Identity Identity before Effort→
2. COMMUNITIES NEED FACILITATORS, NOT JUST LEADERS.
BE A FACILITATOR, SPACE MAKER, PATH CLEARER, FRICTION REDUCER, AND AN ENABLER
SELL YOUR EXPERTISE AND YOU HAVE A LIMITED REPERTOIRE. SELL YOUR IGNORANCE AND YOU HAVE AN UNLIMITED REPERTOIRE.
RSW on Charles Eames
YOU DON’T HAVE TO BE AN EXPERT. BE AN EXPERIMENTER.
3. EVENTS → COMMUNITY
FIND YOUR TRIBE
FIND YOUR TRIBE … KEEP IT GOING
4. BUILD RELATIONSHIPS AND NETWORKS
THE NETWORK IS THE POWER, NOT THE NODE.
Why Twitter Should Not Algorithmically Curate the Timeline https://medium.com/message/the-algorithm-giveth-but-it-also-taketh-b7efad92bc1f
“COMMUNITIES ARE MORE THAN THE SUM OF THEIR INSTITUTIONS AND INFRASTRUCTURES — THEY’RE THE SUM OF THEIR RELATIONSHIPS.”
http://www.givetakeproject.com/GIVE & TAKE PROJECT
CREATE SPACES FOR OTHER PEOPLE TO CONNECT AND GROW.
FOSTER OPENNESS, PARTICIPATION, CONNECTION, AND OPPORTUNITIES FOR OTHERS.
PUT OTHER PEOPLE FIRST, BE HUMBLE, AND BE CURIOUS.
5. EMERGENCE
NAKED STREETS
A Hans Monderman-designed streetscape in Drachten, Holland without traffic lights, road signs and lane markers. Photo by Jerry Michalski.
emergence
http://www.fastcoexist.com/3037471/on-a-new-shared-street-in-chicago-there-are-no-sidewalks-no-lights-and-no-signs?utm_source=facebook
NAKED STREETS
MEET PEOPLE WHERE THEY ARE.
6. THIS COMMUNITY STUFF TAKES TIME. THERE’S NO QUICK FIX.
Amy Jo Kim’s models on cooperative gaming
http://amyjokim.com/
NOT MY MODEL - From Amy Jo Kim’s work on cooperative game design. http://amyjokim.com/
Newbie
Regular
Enthusiast
Onboarding
Habit-‐Building
Mastery
NOT MY MODEL - From Amy Jo Kim’s work on cooperative game design. http://amyjokim.com/
NewbieOnboarding
RegularHabit-‐Building
EnthusiastMastery
Visitor
Novice
Regular
Leader
Elder
Goals Purpose Progress
Fresh Content Activities Challenges
Exclusivity Recognition Impact
PLAYER STAGES NEEDS
NOT MY MODEL - From Amy Jo Kim’s work on cooperative game design.
SIX GUIDING PRINCIPLES FOR DESIGNING OUR COMMUNITIES1. Take an “active” role 2. Be a facilitator for other’s success 3. Drive beyond events to community
4. Focus on relationships and networks 5. Allow and support emergence 6. Soft work is hard
WHAT YOU GIVE IS WHAT YOU GET, SO GIVE MORE THAN YOU TAKE.
THANK YOU!eadahl@gmail.comErik Dahl @eadahl #isa14
No deje de completar su evaluación online
isa.ixda.org/encuesta¡Muchas gracias!
Interaction14South America
B U E N O S A I R E S
Designing Our CommunitiesErik Dahl
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