Defaulting to Open- Ryan Buell

SURFACING THE SUBMERGED STATEOperational Transparency in Government Services

RYAN W. BUELL Assistant Professor of Business Administration, Harvard University !MICHAEL I. NORTON Professor of Business Administration, Harvard University

OPERATIONALYCNERAPSNRAT

Showing the work.

8

9

10

11

12

No 60%

Yes 40%

Blind

No 78%

Yes 22%

Transparent

DO YOU THINK GOVERNMENT THREATENS YOUR PERSONAL RIGHTS AND FREEDOMS?

No 66%

Yes 34%

Blind

No 43%

Yes 57%

Transparent

GOVERNMENT OFTEN DOES A BETTER JOB THAN IT’S GIVEN CREDIT FOR?

Negative 23%

Positive 77%

Blind

Negative 9%

Positive 91%

Transparent

IN GENERAL, IS GOVERNMENT’S EFFECT ON YOUR LIFE POSITIVE OR NEGATIVE?

Avg.

% o

f top

cat

egor

y re

spon

ses

20%

27%

34%

41%

48%

55%

Attitudes Support

50%

43%

38%

29%

TRANSPARENCY IMPROVES ATTITUDES AND INCREASES SUPPORT FOR PROGRAMS

OPERATIONALYCNERAPSNRAT

Showing the work.

Operational Transparency

Perceived Effort Appreciation Perceived

Value

OPERATIONALYCNERAPSNRAT

Showing the work.

• Low cost application of open data • Improves resident attitudes and support

for programs • Measurable impact

RYAN W. BUELL | HARVARD BUSINESS SCHOOL | RBUELL@HBS.EDU