CA LF17 Presentation - A Roadmap for Success by Kristin Centanni

California Leadership Forum

A Roadmap for Success: Building World Class Teams

December 2017

Today’s Presenters

Richard GillihanDirector, CalHRState of CA

Kristin CentanniDirector, State & Local Government AdvisoryPwC

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What is your biggest workforce challenge today?

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The factors shaping the Workforce of the FutureWorkforce disruption being driven by the convergence of social, demographic, and technological trends.

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Workforce Strategy

•Talent management

•Technology: AI/Robotics

•Contingent/“Gig” Workers

•Re-skilling

Workforce Environment

•Geographic footprint

•Workspace design

•Work/life flexibility

•Enterprise collaboration

•Enabling technologies

Workforce Experience

•Culture and purpose

•Total rewards

•Wellness/well-being

•Diversity and inclusion

How do we think about and plan our Workforce of the Future

“What capabilities do we need?”

“How do we interact?”

“What do we offer?”

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What workforce innovation is your organization most proud of?

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Workforce ‘Hot Topics’

Workforce Risk

Alternative Workplace Strategies

Enabling Technologies

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Hot Topic 1: Alternative Workplace Strategies (AWS)

“Technology”(IT)

“Practices”(HR)

“Places”(Real Estate)

3 contributors for a successful AWS

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Hot Topic 2: Digital Enablers for Workforce

Numerous enabling technologies can be powerful for government

Research shows that what makes people happiest at work is getting

things done and that helping employees improve their own work

performance through technology makes them happier - improving total

workforce productivity by close to 67% and increasing profits by up to 35%.1

67%

1. Hong Kong Polytechnic (2013) and Harvard Business School (2010) 11

Hot Topic 3: Managing Workforce Risk

Dealing with crises and incidents at work

Crisis Remediation

Culture and Conduct Tools

Strategic Culture Alignment

Combining the right leadership to front-line

connections and collaboration with

feedback and monitoring tools within an

organization to foster the proper

workplace culture and uphold the

standards put in place.

60% of leaders feel culture is more important than strategy and 65% report experiencing at least one crisis in the past three years. 1

Develop response strategy first

and then conduct a thorough

review of policies procedures,

compliance measures and

level of engagement with

stakeholders.

The use of assessment and

risk analysis tools pull forward

data and information to

understand gaps in behaviors

and norms (informal) with

written policies and codes of

conduct (formal).

1. Global CEO Pulse Survey, 2016, PwC 12

CalHR portion

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Q&A

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