Soft Landings Conference workshop - Stakeholder Engagement

Engagement Workshop

Mike Chater : Senior Architect, Hampshire County Council Stuart Thompson : Senior Design Manager, Morgan Sindall Gary Selby : Associate and CEPH Designer, Archetype Activity 1: Who to Engage Activity 2: How and When.

Client says……

With all the fees I am paying them, they

should be giving me this anyway.

Headteacher says……

Sounds worthy but I just don’t have the time for

this right now.

Architect says……

I’ll get the Engineer’s to go along instead.

Contractor says……

Sounds like another acronym for wasting

time!

What are the big motivators?

…..and fees

Money.

• Unresolved defects waste energy.

• Poorly commissioned buildings waste energy.

• Both the above waste peoples time/fee.

• Sorting things out later always costs a lot more.

Recent extreme event: the heat wave of 2003

Hadley Centre

Europe: 30,000 deaths attributed to the heat wave Forest fires and crop damage seriously impacted economy Economic losses in excess of £7.5bn

England (3-14/8/03):

Excess mortality

All ages: 2091(17%)

>75: 1781(23%)

Emergency hospital admissions (>75)

1490 (6%)

Climate Change

The New Professionalism

• Marketable - selling point for tenders / fee bids

• Aspirational • Lessons Learned – continued improvement.

Activity 1.

• Who to engage and understanding their motivations.

• Groupings according to method of procurement. • Strengths and weaknesses

Standard JCT Design and Build NEC with Management Public Sector Private Sector PFI / ongoing management responsibility

Activity 2. When and How?

•Suggested interventions

•Identify who is involved

•Identify who leads

Stakeholder Engagement The Enterprise Centre University of East Anglia Norwich Soft Landings Stage 1, 2, 3

2012 2015 2014 2013

Submit tender Jan

Tender award Feb

Stage B Stage C Stage D RIBA Stage E&F

Period of reflection

Start on site Jan

Construction 18-months

Stage 1 Stage 2 Stage 3

SL launch April 2012

Planning approval July

Contract agreed Dec

Initial

Cost planning

Handover June

a journey of almost 4years…

Stakeholder Engagement

2016

Aftercare

Stage 4

Stage 5

• Total understanding of the project values and Clients goals

• Regular contact with wide spectrum of stakeholders, opportunity to get involved

• Client understanding (and a part of) the design & build process

• Organised and planned approach, which included our supply chain

• Met the Client teams expectations

Stakeholder Engagement

Stakeholder Engagement

• Cost: time and effort has been significant, but due to SL..?

• Lost our way during Stage 2, period was too long & difficult to track

• Too many desires, needed a stronger focus on controlling the design & ‘change’

• The formal Commercial and Contractual process was not joined up with SL

• Needs to be tailored to meet a customers needs. This is not understood

Stakeholder Engagement • Who should we engage with..?

• Where should we do it..?

• How should we engage..?

• How do we get to conclusions..?

• Can we keep everyone engaged..?