View
326
Download
0
Category
Preview:
DESCRIPTION
Citation preview
World Class Customer Service: A holistic strategic approach
Dr Terri Simpkin
What’s your promise?
What’s your purpose?
“Managers get the personnel they deserve”
Are your people supported to honour your promises?
Are your processes/standards getting in the way?
Are your people response-able?
OMG! My head hurts….
How can this possibly come together?
You don’t have to do this. Survival is not
mandatory.
W. Edwards Deming
Recommended