University of Delaware Leadership Conference

Building High-Performance Teams

“Do I really have to get along with these idiots?”

John Spence High-Performance Team Model

DMCCMD

Direction

Measurable Goals

Competent Team Members

Communication

MUTUAL ACCOUNTABILITY

Discipline

• Lack of TRUST• Lack of candor• Lack of commitment• Lack of accountability• Lack of results

Source Credibility

C x R x I SO

= Trust

CompetenceReliabilityIntimacySelf Orientation

11 Key Team Competencies:

1. Setting clear, specific and measurable goals.

2. Making assignments extremely clear and ensuring required competence.

3. Using effective decision making processes within the team.

4. Establishing accountability for high performance across the entire team.

5. Running effective team meetings.

6. Building strong levels of trust.

7. Establishing open, honest and frank communications.

8. Managing conflict effectively.

9. Creating mutual respect and collaboration.

10. Encouraging risk-taking and innovation.

11. Engaging in ongoing team building activities.

1 - 10

The key elements of a winning culture: Employees

• Fun• Family• Friends• Fair• Freedom• Pride• Praise• Meaning• Accomplishment

What Employees Want

Focus me

Know me

Care about me

Hear me

Help me feel proud

Equip me

Help me see my value

Help me grow

Help me see my importance

How do you do that?

• Provide lots of feedback and clear guidance

• Make real time to discuss problems and concerns

• Seek ideas and input from everyone

• Provide the resources to do the job well

• Give lost of recognition and rewards

• Provide ample opportunities to learn and grow

• Keep the pressure to perform realistic

• Provide opportunities for social interaction within the team

• Promote joy and appropriate humor on the team

• Help people balance team and school responsibilities

The Rule of 3

• Wow – breakthrough teams commit to a clear and specific standard of world-class performance.

• No Surprises – all team members are accountable for openness and honest debate, and each knows what to expect from the others.

• Cheer – team members support, recognize, appreciate and cheer each other and the group to victory

From: The Orange Revolution by Gostick and Elton

1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

From: The Orange Revolution by Gostick and Elton

Resilience

THANK YOU

If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com

My twitter address is: @awesomelysimple

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