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TROUBLESHOOTING ELECTRONIC RESOURCES
WITH ILL DATA
Beth AshmoreMetadata LibrarianSamford University Library
HOW MANY TIMES HAS THIS HAPPENED TO YOU?
HOW CAN INTERLIBRARY LOAN DATA HELP?
“ILL Cancellations: the indicator species of the library . . . a species whose presence, absence, or relative well-being in a given environment is indicative of the health of its ecosystem as a whole”
- Karen Janke, 2007 OCLC ILLiad International Meeting
EMAIL NOTIFICATION FROM ILL
Click icon to add picture
TESTING ACCESS PATHS
•Test journal/book title access via library catalog
•Test book/article/chapter title access via library discovery layer
•Test book/article/chapter title access via Google Scholar
WHAT KINDS OF PROBLEMS WERE IDENTIFIED?
Three core problems:
• Data are incomplete or inaccurate.
• Bibliographic metadata and holdings data are not synchronized.
• Libraries receive data in multiple formats.
DATE INCONSISTENCIES BETWEEN SOURCE AND
TARGET
Problem: Data are incomplete or inaccurate
Source Date:December 2007dddd-dd
Link Resolver Date:January 1, 2007dddd-dd-dd
Date passed: 2007
Target Date:January 1, 2007dddd-dd-dd
Date passed: January 1, 2007
Article not found because no such
article/page number exists in the January 2007
issue.
CORRECT METADATA SEARCHED INCORRECTLY
Problem: Data are incomplete or inaccurate
Source Enumeration:Issue 2
Link Resolver Enumeration:Issue 2
Enumeration passed:Issue 2
Target Enumeration:v. 2
Enumeration passed:Issue 2 Article not found
because no such volume exists for this journal and the search fails.
GOOGLE SCHOLARProblem: Bibliographic metadata and holdings data are not synchronized
?
GOOGLE SCHOLARProblem: Bibliographic metadata and holdings data are not synchronized
?
GOOGLE SCHOLARProblem: Bibliographic metadata and holdings data are not synchronized
?
GOOGLE SCHOLARProblem: Bibliographic metadata and holdings data are not synchronized
?
BURIED OPEN ACCESS LINKING AND INEFFECTIVE
RESOLUTION
Problem: Libraries receive data in multiple formats
BURIED OPEN ACCESS LINKING AND INEFFECTIVE
RESOLUTION
Problem: Libraries receive data in multiple formats
BURIED OPEN ACCESS LINKING AND INEFFECTIVE
RESOLUTION
Problem: Libraries receive data in multiple formats
BURIED OPEN ACCESS LINKING AND INEFFECTIVE
RESOLUTION
Problem: Libraries receive data in multiple formats
BURIED OPEN ACCESS LINKING AND INEFFECTIVE
RESOLUTION
Problem: Libraries receive data in multiple formats
WHAT’S THE WORKFLOW?• Email
ineffective• ILLiad provide
more data
WHAT’S THE WORKFLOW?• Email
ineffective• ILLiad provide
more data
WHERE ELSE CAN THE DATA TAKE US?
• Library instruction/outreach
• More partnership with ILL
• Interface design
• New ideas about handling open access and print holdings
• Great training for knowledgebases and link resolvers
REFERENCES Ashmore, B., Allee , E. and Wood, R. (2015) Identifying and Troubleshooting Link-Resolution Issues with ILL Data, Serials Review, 41:1, 23-29, DOI: 10.1080/00987913.2014.1001506
Kemperman, S. S., Brembeck, B., Brown, E. W., de Lange-van Oosten, A., Fons, T., Giffi, C., Levin, N., Morrison, A., Ruschoff, C., Silvis, G. A., & White, J. (2014). Success strategies for electronic content discovery and access: A cross-industry white paper. Dublin, OH: OCLC. Retrieved from http://www.oclc.org/content/dam/oclc/reports/data-quality/215233-SuccessStrategies.pdf
Janke, K. L. (2007, March). The $64,000 question answered: Why do patrons place ILL requests for items that the library already owns? Paper presented at the OCLC ILLiad International Meeting, Virginia Beach, VA. Retrieved from https://scholarworks.iupui.edu/handle/1805/901?show=full
QUESTIONS? Beth Ashmorebeashmor@samford.edu
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