Transformation And The Challenges Of Personalisation

Transformation and the challenges of

Personalisation

Janice Wightman Assistant Director, Adults & SafeguardingTim Miller Principal Project Manager, Business Transformation

The national framework

Putting People First Milestones

1. Effective partnerships with people using services, carers and other local citizens

2. Self-directed support and personal budgets

3. Prevention and cost effective services

4. Information and advice

5. Local commissioning

The structureThriving Healthy Communities Board

PersonalisationMarket

Development

Prevention & Wellbeing

CS Business Transformation Programme BoardChair & Owner – Kim Wright

CS Programme Office:Programme Director, Principal Project Manager,

Project Managers, Project Support OfficersCommunications Manager

Workforce Development &

Leadership

Customer Services

How the new systemwill work

Implications for Providers

1. Users direct their support – when, where and how. Can organisations respond?

2. Marketing becomes important if users have choice of provider

3. Business processes and planning will have to change

4. Better prevention means more people will be signposted for earlier interventions

User and carer involvement Working in partnership

Some myth-busting…1. Everyone should have self-directed support

and care, but …2. Not all Personal Budget users have to handle

cash – others, like the Council, can do that if asked.

3. People will not be left to manage Personal Budgets without the advice and support they need

4. Safeguarding and managing risk are key; it should be a safer system, but it will be different

– Provider Conference on 24th June 10– Email trasc@hackney.gov.uk– Call 020 8356 6262– Visit www.hackney.gov.uk/trasc – Your Care, Your Way booklet– Contact HSCF and VCS reps

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