The Future of Learning: Embracing Emerging Trends and Technology Advances to Drive More Effective...

The Future of Learning: Embracing EmergingTrends and Technology Advances to Drive MoreEffective TrainingKerry BrownSAP

AgendaImpact of Learning on the success of your organizationInnovation and consumerization of IT and its impact on LearningChanging demographics of the workplaceChange Management essentials/Resistance to ChangeUser Experience and User AdoptionLearning Perspectives & Trends now and looking forwardLearning: Anywhere, Anytime and All the TimeLearn how to measure the impact of training (or the lack of training) in your organizationTake a look at examples of successful training programs and the tools used by customersto succeed

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Industry research confirms it

Companies Who Embrace LearningOutperform Their Competition

Innovation

Productivity

Time to Market

Quality

Future Oriented

Profitability

Source: Bersin & Associates

46%more likely to befirst to market

37%greateremployeeproductivity

34%better response tocustomer needs

26%greater ability to deliver“quality products”

58%more prepared tomeet futuredemand

17%more likely to bemarket share leader

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Me?

In-memorySpeed

MobileReach

In-memorySpeed

PeopleCollaboration

MobileReach

In-memorySpeed

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Innovation Focus at SAP

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Workforce Shift

By 2020, upto 50% of theworkforce willbe Millennials

77 million Boomersare exitingtheworkforce What is

your plan?

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2020

Traditionalists1%

Zoomers, 22%

Gen X, 20%

Millennials,50%

Gen 2020, 7%

0% 10% 20% 30% 40% 50%

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Transformation Levels = Expectations Management

Complexity/Risk

Ben

efits

Pote

ntia

l

3. CROSS-FUNCTIONALREENGINEERING/INTEGRATION

4. TRANSFORMATION

1. LEGACY SUBSTITUTION

2. PROCESS STANDARDIZATION /ENHANCEMENT

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Adapted from Remy S.Leeuwin, “Organizational Change”

User Adoption = Key to Business Value

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Relationship: Training Spending and Project Success

13

n = 515 Respondents are IT managers responsible for 515 IT projects.Source: IDC's Training Impact on Projects Survey, 2011

To move from 50%to 80% success rate

Add 1.5% of project budgetto training

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Scale of ChangeWhat is Required for User Adoption?

Scale of Change

Communications

People Transition Planning

Perf Mgmt/Incentives and Rewards Alignment

Skills & Competencies Alignment

Leadership and Sponsorship Alignment

Assessment/Monitoring/Measurement

Job/Organization Alignment

Minorchanges

Smallchange torole

Largechange toRole

Complexnew jobprocesses

Email or Briefing DocumentsQuick Reference Cards

eLearning/ Computer Based Training

Instructor Led Training

Newrole

Project Team Training

Virtual classroom/ video conferencing

SALES BACK OFFICE

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PLAN BUILD RUN

SUSTAIN OPTIMIZE INNOVATE

Performance Management

More Change toBusiness Process/Attrition

Change toBusiness Process

InitialDecision

Expert

Functional

AdditionalFunctions

Sub-standard

GoLive

Source:: Adapted from META Group

12 – 18 months 18– 24 months 2 – 8+ years

Use

rPer

form

ance

End-user performancedegrades withoutcontinuous training

TRANSFORM OPTIMIZE INNOVATESUSTAIN

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Design Thinking = Work with People in Mind

WHAT IS DESIGNTHINKING?

A human-centeredapproach to innovationused to discover opportunities,inspire potential and create asolution roadmap jointly withour customers. It is an insight-based method to engage withcustomers via workshops at thevarious levels in theorganization.

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We’re Taking it Personal …

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Seeing Is Believing

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The World is Changing

Consumer user experience isthe new standard forlearning, sharing, teaching…

UX = UI + User Adoption

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TraditionalFormal Learning

SocialInformal Learning

Instructor-Led TrainingeLearning ProgramsWeb Conferencing

Discussion BoardsJob AidsWikisPodcasts/VideocastsBusiness GamesOpen learningCrowd sourcing

Traditional vs. Social

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Learning 360

MeOpen

Personalized

Accredited

Social Crowdsourced

Enhanced

Available

Accelerated

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Me as a Learner

Me

• Social

• Open

• Accredited

• Personalized

• Accelerated

• AvailableMe

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Me as a Teacher

Me

• Social

• Open

• Crowdsourced

• Accelerated

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Anywhere and all the time

Me

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Every Employeeis a Teacher

Every Employeeis a Lifelong Learner

Anywhere, Any Time, Anything

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SAP Enabling Successful Adoption

Introduction/Integration: UserAdoption & Gaming (ERPSim)

Strategy & Coaching: User adoptionand performance (SAP Services)

Documentation : Authoring andPerformance Support (SAP WorkforcePerformance Builder/SAP ProductivityPak)

Learning Management:SF Learning

Communication/Collaboration:SAP Communications Center/SAP Jam

Acceleration/Blended Learning:Learning Hub/Knowledge Accelerator

Validation: User PerformanceMonitoring (SAP UEM by Knoa)

Gaming/UserAdoption(ERPSim)

JamDocumentation(WPB/SPP)

OCM Setup& Launch

ChangeMonitoring

InterventionsSetup MonitoringAnalysis

Stakeholder Management

Performance Management

Communications

Skills & Competencies

Organizational Alignment

Governance

Consulting

Learning

SAP Comm CtrLearning

Hub

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Increase Your Employees’ Productivity Level

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Knoa = User Adoption Snapshot

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0

25

50

75

100

Knowledge Leakage: Skills degrade over time

Training Lifecycle… Essential over the long-term

Skill wanesPeople moveProcesses changeTechnology changesNew hires know “less”

Impact is dramatic …Between 10–30%capability per year

Team Skill

Source: IDC, Knowledge Leakage: The Destructive Impact of Failing to Train on ERP Projects (IDC # 236130, July 2012)

Replacement Workers Trained to 60%

91

71

5341

78

24

Team skill @ 30% leakageTeam skill @ 10% leakage

Goal — 100%

Year 3 Year 6Year 1

By year 6 —it has only 24%

Year 3 — organizationhas 41% of its originalcapability

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SAP Learning Hub

SubscribePracticeUnlimited access to coursehandbooks, e-learning, andthe latest training

Optional live access totraining systems

Experience

Collaborate

Register as individual learner ,certification program , or buildproject team specific curriculum.

Participate in online learningrooms and social networks

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Super Users

Training LifecycleCommunities of practice

Upgrade/ExpansionGo-Live

100%

Skill

ed

GO

AL

Kick-off

End-Users

AdministratorsProject Team

ExecutivesSponsors

Kick-off Go-Live

Communitiesof Practice

By• Role, function• Geography• Line of business

Source: Cushing Anderson,SAP Education Webinar – Training Impact on Project Success and Long Term ROI,August 22, 2012

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Enablement, Transformation and Sustainability

Business process functions

One Driver

Help Desk

Tech Support

Business Stakeholders/Process Owners

Super userMonitoringMentoringListening

ReportingRefiningListening

Peer to peer supportContinuousTraining

Organizational Change Management

Business Process ImprovementsEnablement

Cou

rtesy

:Mic

hael

Doa

ne&

Ass

oc

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Building Value

Driving Business Results through Learning

Most effectivelearning delivery

More and bettercontent Population to train

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Knowledge is continuous

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"Whosoever desires constantsuccess must change hisconduct with the times"

Niccolo Machiavelli

"Whosoever desires constantsuccess must change hisconduct with the times."

Every Business MustBecomea Learning Organization

Goal: Employee-DrivenLearning Organizations

Our Vision

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Where to find more informationSAP Education Information: www.sap.com/usa/services/education/index.epx

Contact your SAP Services Education Account Manager1-888-777-1727 (option 1) or email education.northamerica@sap.com

Benchmarking and Best Practices Surveys:https://valuemanagement.sap.com/#

Education Resource Center:http://fm.sap.com/images/WhiteRhino/Education/index.html

SAP Jam Collaboration Toolhttp://sapjam.com/

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7 Key Points to Take Home

User performance drives ROI

Changing demographics and workplacerequirements are changing how we learn

Change is lead and managed by the people wholead and manage your business every day

4 main reasons people resist change:Didn’t know, weren’t able, weren’t involved,weren’t willing

The definition of learning has changed: it’s notan event, it’s continuous

Measurement drives efficiency and effort

Learners and learning organizations thrive.

Thank youKerry Brownkerry.brown@sap.com@KerryBrownSAP

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