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Is a text reference service right for you? Four academic libraries in Georgia summarize their experience with text reference to help you understand the technology options, set-up issues, and patron usage of the service.Casey Long, Agnes Scott CollegeSarah Steiner, Georgia State UniversityJeff Gallant, Valdosta State UniversityJames Stephens, Savannah State UniversityCliff Landis, Georgia State University
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Starting a Text Reference ServiceCasey Long, Agnes Scott College
Sarah Steiner, Georgia State UniversityJeff Gallant, Valdosta State University
James Stephens, Savannah State UniversityCliff Landis, Georgia State University
COMO 2010Friday, October 15, 2010
Forget what we thought we knew…
http://www.flickr.com/photos/dianjo/210020582/
Technology Options
http://www.flickr.com/photos/21947880@N00/124418044
How it works: LibraryH3lp
Twilio, Android Phone, or
Google Voice Users LibraryH3lp Library Staff
http://icons.mysitemyway.com/category/magic-marker-icons/
How it works: Text A Librarian
Users Text A Librarian Library Staff
http://icons.mysitemyway.com/category/magic-marker-icons/
Other Services
• Google SMS• Altarama’s Reference by SMS• AIM Hack• Upside Wireless• Twilio• LibAnswers
http://www.libsuccess.org/index.php?title=Online_Reference
Staffing and Training
…if Mittens can do it…
http://www.flickr.com/photos/thetoad01/3379773554/
Implementation Tips
http://www.flickr.com/photos/kamshots/523413820/
Assessing Your Program
http://www.flickr.com/photos/openpad/3718789722/
Marketing Your Program
http://www.flickr.com/photos/moriza/175599244/sizes/o/in/photostream/
Citations• Choney, S. (2010, September 1). 72 percent of adults are text-messaging
now, study says. http://technolog.msnbc.msn.com/_news/2010/09/01/5023529-72-percent-of-adults-are-text-messaging-now-study-says
• Smith, S. D., Salaway, G., & Caruso, J. B. (2009, October 22). The ECAR Study of Undergraduate Students and Information Technology, 2009—Key Findings. http://www.educause.edu/Resources/ TheECARStudyofUndergraduateStu/187226
• Lenhart, A. (2010, April 20). Teens, Cell Phones, and Texting. Pew Research Center Publications. http://pewresearch.org/pubs/1572/teens-cell-phones-text-messages
• Miele, D., & Molden, D. (2010). Naive theories of intelligence and the role of processing fluency in perceived comprehension. Journal of Experimental Psychology: General, 139(3), 535-557.
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