Seeing system patterns in organizational coaching

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Seeing System Patterns in Organizational Coaching

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AgendaSystem archetypes

1. Contract game

2. Team design

3. Dependency

4. Management role

More scenarios

System Archetypes

a b a b a b

Variable Link Loop

a bs

s

a bs

o

a bs

a bo

Patterns => Archetypes

Problem symptom

Unintended consequences

Fix

Fixes that backfire

Limits to growth

Growing action Actual performance

Limits or constraint

Corrective action

Growth process

Limiting process

Shifting the burden

Quick fixes

Problem symptom

Source of problem or root cause

Side effects

Symptom-correcting process

Fundamental solutions

Addiction loops

Accidental adversariesActions in B's

favor

A's success

Actions in A's favor

B's success

A's fixes to improve A's own results

B's fixes to improve B's own results

A's unintended obstruction of B's

success

B's unintended obstruction of A's

success

Tragedy of the commons

Actual performance that A measures

Total activity Gain per individual activity

"Tragic" degradation

process

A's growth process

A's activity

Actual performance that B measures

B's activity

B's growth process

A's limiting process

B's limiting process

Limits or constraints

Contract Game

#shortcuts

Pressure

#bugs

Rework

Speed

ss

o

s

s

o

#items starting

Pressure

WIP

Speed

ss

o

s

o

Take shortcut to speed up

Start more to speed up

PO and team finger-pointingPO involving

team on product specification

PO's ability in defining product

Team helping PO on product

specification

Team's ability in delivering product

PO's obsession on acceptance

Team's obsession on acceptance

s s

ss

o

s s

o

o

o

Overload PO with clarification

Transparency #backlogs

Product wholeness

o

o

s

PO anxiety

#stories in one backlog

so

PO effort on clarification

s#PO

s

s

PO on prioritization / team on clarification

#backlogs

#stories in one backlog

s

s

s

Team involvement

o

o

PO effort on clarification

s

s

Need for help

PO anxiety

#PO

ss

Multiple stakeholder

- push delivery

Work done for stakeholder A

Voice from stakeholder A

Value for stakeholder A

Total work request

Available capacity

Total capacity

Work done for stakeholder B

Voice from stakeholder B

Value for stakeholder B

s

s

s

ss

s

s

s

o

s

s

s

Pressure for PO

Pressure for Team

#shortcuts

Rework

s

ss

s

o

Work done for stakeholder A

Voice from stakeholder A

Value for stakeholder A

Total work request

Available capacity

Total capacity

Work done for stakeholder B

Voice from stakeholder B

Value for stakeholder B

s

s

s

ss

s

s

s

o

s

s

s

Transparency

Difficulty in prioritization

Decision quality

Product value

o

o

o

s

so

Multiple stakeholder

- hide information

Team Design

Component team for efficiency & quality

Skill gap

Product scope

Efficiency

s

o

Learning

s

s

Quality

s

o

s

s

Product scope Dependecny Value

deliveryo oSacrifice value delivery

Skill gapEfficiencyTeam

anxiety o

o

o

s

o

Need for learning

Learning

s

#backlogs

os

Specialized team for efficiency

#backlogs Value delivery

oSacrifice value delivery

Individual skill gap

o

o

Learning

Individual efficiency

Multi-tasking

s

s

Skill consideration in dividing work

o

so

Individual efficiency

Individual skill gap

o

o

Individual efficiency

Team performance

Team stability

s

Skill consideration in dividing work

oNeed

for help

Level of Collaboration

s

s

s

o

s

Team performance / collaboration

Team performance / responsibility

Team performance

Shared responsibility

Skill consideration in dividing work

o

Goal alignment

o

o

s s

Dependency

Organizational change

Coordination mechanisms

Dependency across teams

Team scope

Perceived control

Motivation for organizational change

o

o

o

s

s

s

s

Coordination roles

o

#roles for coordination

s

Dependence on coordinators

Capability in self-organization

Coordination complexity

o

s

Appreciation on coordinators

s

o

s

Management Role

Motivation

Extrinsic motivation

Intrinsic motivation

Team performance

s o

so

o

Pressure on SM/Coach

Control on Team

Extrinsic motivation

Intrinsic motivation

Team performance

ss

o

os

s

Paradox in coaching

Self-managing failure / team capability

Command & Control

Team performance

Capability to self-manage

Opportunity to self-manage

o s

o s

o

s

Self-managing failure / leadership

Use of positional power

Challenge on leading team

Use of influence & leadership

Leadership capability

s o

s o

o

s

More Scenarios

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