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Empowering Users
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Table of Contents
INTRODUCTION .......................................................................................................................... 1
LO1 Design & review of services promotes and maximizes the right of user of health and social
care services .................................................................................................................................... 1
1.1 Legislation and sector skill standards ................................................................................... 1
1.2 List of factors both inside and outside of HSC organization ................................................ 2
1.3 Positive communication between care worker and individual ............................................. 3
LO2 How to promote the participation and independence of user of HSC services ...................... 4
2.1 Different factor of vulnerable people .................................................................................... 4
2.2 System and process use to recover addicts to promote the participations ............................ 5
2.3 core duties of service provider .............................................................................................. 6
LO3 Understand the responsibility of managing and monitoring risk health and social care
setting. ............................................................................................................................................. 6
3.1 Risk factor in case study ....................................................................................................... 6
3.2 health and social care policies and procedure ....................................................................... 7
LO4 How good practice in the administration of medication is essential for user of HSC services
......................................................................................................................................................... 8
4.1 Responsibilities of care worker ............................................................................................. 8
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4.2 effectiveness of policies and procedures ............................................................................... 9
CONCLUSION ............................................................................................................................... 9
REFERENCE ................................................................................................................................ 10
INTRODUCTION
In this report they had described how to empower the individuals by using health and
social care services and enable them to define how they might use and used these principles to
their work. For this they had describe different legislation and sector skills standard and their
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factors that promote rights of individuals, inspection process, duties of organization. Factors can
affect the individual’s choice, dependence, physical and social emotions. They had defined the
risk management in managing relevant legislation (Haworth and Forshaw, 2002). They had
ensured the performance workers and their duties in managing the different people. They had
also described different practice in administration of medication that can be essential for their
users.
LO1 Design & review of services promotes and maximizes the right of user of
health and social care services
1.1 Legislation and sector skill standards
It is required to empower the service care users so that they able to live their life in a
desired manner. In this context, empowerment refers to a situation in which right and
responsibilities of individuals and communities gets balanced. It is one of the key practice with
the help of it, behavioral change can be witnessed and hence better living situation can be
offered to individuals.
Mental capacity act 2005
It is the act in which a person who lacks capacity to give permission to be in custody and
being treated under the mental health act 2005, in this organization has to give a treatment for
mental disorder or they allow the person to take the treatment of mental disorder. But this law
doesn’t allow anyone to take decision on behalf of mental person. For example they do not allow
to having sexual relation with them. This act is for the people who mentally not in condition to
take any decision. So the health care and social care staffs are acting under this act should be
aware of their limitations and work under this and other legislation act (Martin, Charlesworth
and Henderson, 2010).
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This act is successfully followed in an organization that works to protect the people who
has lack of mental capacity. For this they provide a proper treatment with helpful nature.
Organization makes decision on behalf of patient as they can’t able to make any decision. For
example: This can be done by providing them proper healthy food and medicine on time.
Human right act 1998
It is act that is formed for the protection of different right of human in different condition.
In hospital it is formed to get proper output and patient satisfaction with services of hospital
authority. In this they protect conventional rights of people inside and outside of hospital. For
example, with the help of this right, every set of individuals able to gain medical assistance at the
time of urgency and also it supported in gaining each set of facilities that are being required to
them. In case, if hospital is not been awarded with the same then they can be penalized under the
Human Righty Act, 1998.
In organization they give all the required information about oxygen need, medicine
reminder, need of different nutrition and get well period for senior people (Featherstone, Rivett
and Scourfield, 2007). This help the patient to know all the require treatment has been done.
They provide all beneficial and first aid information of any disease on their website. They
provide different insurance policies that help their patients to cover the situation and give them
beneficial support. For example there is different health insurance that helps patients to get
different benefits of its policies.
1.2 List of factors both inside and outside of HSC organization
Inside of HSC organization
They provide audit, spot check etc this insure the trust of patient toward the authority and
it help them to communicate easily.
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They examine all the problems and injuries by threat measurement and it helps them to
operate the desire treatment.
Solve out questionnaires and inspection
They save all the data regarding a treatment of patient.
They provide induction, instruction, training and supervision to their staff, for how to
treat and give services to their patient.
They provide different safety measure to their patient. In food, operation, treatment,
medicine etc (Costa-Font and Greer, 2012).
They provide facilities to pregnant and nursing mother, older people and young children.
Outside facilities HSC organization
Passionate about people safety
Hard working and flexible at overnight duties away from their hospital.
They provide online treatment at fist aid stages this help the user to give them initial
treatment before they bring to hospital.
They provide different health care information by different shows and presentations in
different society.
They provide different insurance policies that help patient for their incentives
They provide many vaccinations in different schools and social society that helps people
to get aware of different diseases (Glasby, 2012).
They give free ambulance services.
Factors relevant in nursing home for people with dementia
Organization provides healthful food for proper nutrient care.
They treat the pain with care and maintain all different side effects.
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Staffs are determinate to provide best services, as much as it could possible (Costa-Font
and Greer, 2012).
For example in dementia people need your attention as they are forced to live alone. So they
want to get combine with society.
1.3 Positive communication between care worker and individual
Communication between a young women of 19 year and her key worker
It is very essential to have communication in between young women and her key worker
as this can make them more comfortable to define her problems and he can able to give treatment
according to it (Glasby and Dickinson, 2014). For developing this communication worker have
to create more comfortable zone at the hospital and they have to always there to fulfill any
information about her. For example if any emergency arises due to fire in care home then
communication between young women and key worker can able to save live of women. For this,
expression and signs can be used by key workers.
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Communicate between manager of home and a CQC inspector
This is useful for the hospital authority, as they can able to make changes in their
working according to the norms given by the government (Featherstone, Rivett and Scourfield,
2007). Inspector can provide them information about new rules. With the help of this authority
can easily provide good services to their patients. By this they can trained their staff to work
according to it. For example, if there is a communication among managers and CQC inspector,
then they can able to formulate sound policies through which better facilities to users can be
offered.
Communication between shift manager and mother of young women
The mother of young women is not satisfied with the aspects of care which they had
given to her daughter. As this communication can a feedback to hospital about the different
department and they will able to know the problem facing by their parents and their relatives.
Due to this they will make changes in their services according to it (Arts and Muffelsm, 2001).
By shift manger always inspect the working of their staffs are they performing according to
norms or not. For developing the communication in between them they have to make feedback
form that should be filled at the time of discharge. For instance if there is an effective
communication between the cited individuals then it will help in offering better health care
services to young women.
LO2 How to promote the participation and independence of user of HSC
services
2.1 Different factor of vulnerable people
Elderly individual live alone
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There are various factors that cause the loss of independency and non participation of
individuals. They can be retirement, changes in income, physical changes and social support
network.
Retirement: family of older people think that retirement is signals of cutting their income
that they are taking form them, reduction of their social group, negative change in their
self identity (Glasby, 2003). He can be affected with this situation in different manner
such as physically, intellectually, emotionally and socially. He live alone therefore there
is no one who can look after for his health and this will gradually affect physically. Also,
living alone acts like mental assortment and hence this will affect him intellectually also.
Additionally, he will not be able to share their feeling, views, experience and ideas to
other persons that will certainly affect him emotionally and living alone will eventually
leads to social affect also on the life of retired individuals.
Change in income: as the older people low income as compare to the younger, women
suffer more as compare to men as they have less education and employment opportunity
so they have to educate them to give them better future (Martin, Charlesworth and
Henderson, 2010).
Physical changes: In old age people have got drastic change in their body structure, it
brings limitation on mobility, as their contact becomes less. Physical changes bring many
diseases, in that condition they are not able to manage themselves. They need somebody
to take care of them. This situation is the main reason behind send them to foster home
(Beresford and Carr, 2012).
Teenagers with learning disabilities living in residential home
The teenagers who do not have ability to learn they always closed in home. This situation
occurs due to disability of learning and making decision. Sometime they put them in orphanage
where they live their life in different conditions. This situation may affect them intellectually as
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he is not in a situation to memorize things. Its impact can be seen over their social life also and
can hamper their living.
Problem occurs to people who has mental problem
They can’t be able to get live freely in society as many people make fun of them and
some will show that they are having afraid of them. This sit station can’t be faced by them and
after some time they will automatically cut themselves from the society and culture. Again they
started living alone. Sometime this can result into more hectic situation; they can do suicide,
depression etc. these all problem that can occurs to people who faced the mental problem in their
past (Johnson and Souza, 2008). This will affect them intellectually, emotionally and socially
because they not able to make contacts with the person whom they know.
2.2 System and process use to recover addicts to promote the participations
Many people are suffering the problem of drug addict; the biggest step toward the
recovery is the first one. There are many organizations that are worked to overcome the addicts
situation. They have many people who live there to cure their addiction. But they do not able to
mix up with society. For this many organization is performing many program in which they get
connected with society (Davies, 2000). This helps them to build up their confidence to face the
society. This is not an easy task to get treatment of addiction. They had certain program that has
to be completed by the individuals. People who work in these organizations should handle them
with more responsibility. They should motivate and encourage them to build inner strength for
decreasing the effect of addiction. Addicted people always need to stay away from people and
develop their own world that is of loneliness. It may affect your life including relationship,
health and career. As the organization doesn’t any information regarding their patients and they
placed their personal information secured place. These organizations can change the life of
patient. They help them to live normal life in society (Lowes and Hulatt, 2013). The treatment of
addiction is not that much easy, in this the longer they are intense the drug use, the longer they
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have to take the treatment. There are many places that give medical supervision to patient. They
have different level for different age people and drug used history.
2.3 core duties of service provider
There are many duties of an organization which they have to follow during the treatment
of an individual. These duties are to be followed by every worker of that organization. The best
duty is to provide protection to them. Many organizations are able to give them both mental and
physical protection (McCarthy and Rose, 2010). As they want to live lonely, but worker should
encourage them to get mixed with different people. They have to maintain the situation of
insecurity and this can only provide them by getting a good and friendly relation with them.
Worker should have to explain them about the life and its importance. But all of them cant able
to perform these task they always try to separate them. Protection feeling can build some
confidence and courage in the people they can get more confidence to face other in the society.
The worker should provide them better environment that can provided by better communication
in between them, this will create the friendly relationship in between them. The worker cans get
easy to perform with them (Leathard, 2004).
LO3 Understand the responsibility of managing and monitoring risk health
and social care setting.
3.1 Risk factor in case study
She was very confused about her needs
Earlier she was very active and friendly lady but now she can’t able to express her need
as she does not to tell anybody about her need. As k is not a old lady but after sometime when
she become older she can also affected by this situation of not able to make any decision (Gray,
Field, and Brown, 2010).
She can’t look after herself
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Age effect can be seen on her as she can’t able to look after herself. She always needs somebody
to take care of her needs. Her son is giving her security of two cope that will look after her. As k
is capable to look after herself but in future she can face this problem (Haworth and Forshaw,
2002).
She can’t able to in make decision
She can’t able to make decision regarding her needs and herself. That what she need and she
can’t able to give any decision to her son.
Can’t able to communicate with anyone
As K arrived to Mrs. J house and asked about what is happening. At that time Mrs. J can’t able to
communicate with her she was just crying on her situation. These situations can face by K in her
older age.
3.2 health and social care policies and procedure
The policies and procedures are depending of user’s perspectives. The old people are
expecting to be treated in good pleasurable environment. For this they have to take care and
nurse that is attending them should be listening to what they want. They never to try to
complained all the time, as they want to prove that they are in condition to perform different
activities. So nurse should try to feel them that they are independent to do whatever they want.
Sometime role of external agencies plays important role in providing nursing care. They provide
different facilities to them like clinic, home care, or hospital flow (Markham, 2000). These
agencies provides all these facilities and they perform regular inspection and test like safety
measure, equipment, nursing care and whatever the activities that are performed in hospital.
Elderly people are mostly afraid of different technical gadget so they need to be treated
by conventional way that is stethoscope. The concept of quality in between nurse and care
worker is that who can satisfied the quality need of patient’s relative. They like that nurse
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inspecting their grandparents at regular time period (Gleave and et.al, 2010). They are always
inspecting what she doing and regularly assist her whenever she needs to go to her restroom.
The quality from care worker is depending on their relationship with their patients. They
both should maintain their trust in between them. Many patients are having an afraid of nurse or
doctor as they do not have trust on them so to minimize this situation they should make trust
bond in between them that will make easy for them to take care of their patient (Farnsworth,
2012). This can help their patient to understand the role of their nurse and doctor and they can
easily deliver their services to them. This is the process to get conduct good health and care
services. In addition to it, traditional facilities can also be offered to K in order to safeguard them
from modern equipments that makes an impact over their health. This will essentially supports
them in reducing the chances of mishaps and also it will also help in offering them better health
care facilities.
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LO4 How good practice in the administration of medication is essential for
user of HSC services
4.1 Responsibilities of care worker
The responsibility of care worker is to provide different services to their patient at their
home. They had bond with different agencies. They provide these care workers to different
patient. Their work is to look out the need of patient and provide them different facilities
whatever they need. They are paid to perform well in getting relation with patients and they have
to take care of their patient (Fu, and Hughes, 2012).
The quality from care worker is depending on their relationship with their patients. They
both should maintain their trust in between them. Many patients are having an afraid of nurse or
doctor as they do not have trust on them so to minimize this situation they should make trust
bond in between them that will make easy for them to take care of their patient. They should
maintain good behavior with their patient, so they can feel comfortable with them. This can help
their patient to understand the role of their nurse and doctor and they can easily deliver their
services to them. This is the process to get conduct good health and care services (McCrone and
et.al, 2005).
There are many laws for this service that can look after the standard of care workers. For
this they had formed different laws care quality commission this is the independent regulator of
UK that works for the health and social care. They provide different health and social care
services by different authorities, companies and agencies. They also inspect to different
organization to get the information about the problems and need of people (Coleman and
Harrison, 2013).
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In this organization they are also provide different care worker to their patient but they
have different norms according to that they have to perform their services. They had maintained
the level of services in care worker. This helps them to gain the trust of their patients.
4.2 effectiveness of policies and procedures
The policies of care worker are very effective in today’s scenario. There are many
patients in hospital so it is difficult for hospital authority to provide them personal nurse. They
give them services of care worker. They are good for patients as they do not have to take care of
different patient. They just have to look out a single person. This helps them to gain trust of their
patient. In the case of care worker they have to maintain their feedback as they are representing
themselves and their feedback will get them further job (Abell and et.al, 2010).
There are many laws for this service that can look after the standard of care workers. For
this they had formed different laws care quality commission this is the independent regulator of
UK that works for the health and social care. They provide different health and social care
services by different authorities, companies and agencies. They also inspect to different
organization to get the information about the problems and need of people (Clark and et.al,
2013).
CONCLUSION
This above report has described the different factors of health and care. They had explain
different problems that has effect the HSC organization that it is not able to achieve full
promotions and maximization of rights and users of their services. Factors can affect the
individual’s choice, dependence, physical and social emotions. They show how they get the
feedback of their patient. At the end they had a case study that shows the problem which has
faced by the old age people. That has described how they can’t able to look after themselves and
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doesn’t able to make their decision. They provide different care worker and they also described
different polices and procedure regarding the services that has provide by them.
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REFERENCE
Glasby, V., 2012. Understanding Health and Social Care. Policy Press.
Costa-Font, J. and Greer, L., S., 2012. Federalism and Decentralization in European Health
and Social Care. Palgrave Macmillan.
Glasby, J. and Dickinson, H., 2014. Partnership Working in Health and Social Care: What
Is Integrated Care and How Can We Deliver It. Policy Press.
Featherstone, B., Rivett, M. and Scourfield, J., 2007. Working with Men in Health and
Social Care. SAGE.
Arts, W. and Muffelsm, R., 2001. Solidarity in Health and Social Care in Europe. Springer.
Glasby, J., 2003. Hospital Discharge: Integrating Health and Social Care. Radcliffe
Publishing.
Martin, V., Charlesworth, J. and Henderson, E., 2010. Managing in Health and Social Care.
Routledge.
Beresford, P. and Carr, S., 2012. Social Care, Service Users and User Involvement. Jessica
Kingsley Publishers.
Johnson, J. and Souza, D., C., 2008. Understanding Health and Social Care: An
Introductory Reader. SAGE Publications Ltd.
Davies, C., 2000. Changing Practice in Health and Social Care. SAGE.
Lowes, L. and Hulatt I., 2013. Involving Service Users in Health and Social Care Research.
Routledge.
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