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Researching ResearchersDeveloping Evidence-Based Strategy for Improved Discovery and Access
Lettie Y. ConradER&L, 2016
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User Experience Researcher
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Researcher experience – discovery
• Search begins with mainstream web
• Advanced users shift to specialty databases
• Library discovery is for “known items”
“I appreciate that there are various issues that mean getting from one journal article to another will never be as seamless as simply clicking on a hyperlink…”
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Mike Bostok, “Sanky Diagrams from Excel,” accessed on February 9, 2013: http://ramblings.mcpher.com/Home/excelquirks/d3/sankey.
Researcher experience – workflow
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• Query trends• Higher use of open-web search than reported• Validating authenticity • Browser trends
• Retrieval trends• 100% manually managed citations• Low use of hyperlinked references• Few ‘version of record’ checks
Researcher experience – workflow
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Scholarly apps & tools
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Personal digital libraries
• Managing citations
• Organizing documents
• Storing documents
• Search
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Beyond search
• Email alerts
• Following citations
• Human recommendations
• Machine recommendations / relatedness
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Recommendations as discovery
90% faculty 78% students
Online recommendations are about as useful than those I receive from peers
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Why does serendipity matter?• Students and researchers re-frame their information need as
they go
• Some useful information discoveries are unintentional
• People like serendipity: it delights users
Designing for serendipity may be the holy grail of the search experience.
Russell-Rose, T., Tate, T. (2013). Designing the Search Experience: The Information Architecture of Discovery. Waltham, MA: Morgan Kaufmann.
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Don’t forget the data!
Bounce rate Pages / visit Visit length
Open web 85% 1 0:40
Library 29% 4 4:88
Academic 26% 6 3:02
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SAGE’s discovery strategy
• Channels• Library• Open web• Social media• Academic• SAGE universe
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SAGE White papers
Expecting the UnexpectedLettie Conrad & Alan Maloney
http://bit.ly/23Z99d4
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Thank you!
Lettie Y. Conrad
Lettie.Conrad@sagepub.com
@lyconrad
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