View
181
Download
3
Category
Tags:
Preview:
Citation preview
Ankita GuptaAnkita PandeyAkanksha Rajput
Presented by
Students of Banasthali University
B.Tech II year
BEST PRACTICES OF PIZZA HUT
BENCHMARKING FOR BEST PRACTICES
Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies. Dimensions typically measured are quality, time and cost. In the process of best practice benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compares the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how well the targets perform and, more importantly, the business processes that explain why these firms are successful.
THE 10 STEPS OF BENCHMARKING
1. Determine processes to be benchmarked.2. Determine organizations to be benchmarked.3. Gather data.4. Locate deficiencies.5. Determine future trends.6. Reveal results and sell the process.7. Achieve consensus on revised goals.8. Establish procedures.9. Implement procedures and monitor results.10. Recalibrate benchmarks.
BANK OF BEST PRACTICES
RESIDENT IN PIZZA HUT
Quality ingredients
Hospitality
Cleanliness
Personalized customer interaction Analysis of purchase tendencies
Friendly and efficient service
Vibrant ambience Efficient storage
Quality training Regular evaluation
Use of modern technology for versatile delivery services
5 INNOVATIVE BEST PRACTICES ADAPTED
FOR COLLEGE
Use of modern technology Quality training
Vibrant ambience Personalized teacher student interaction
Regular evaluation
LESSONS LEARNT BY THE TEAM
The team learned about the benefits of benchmarking for best practices which helps to :
Gain an independent perspective about how well they perform compared to other institutions;Clearly identify specific areas of opportunity;Validate assumptions;Prioritize improvement opportunities;Set performance expectations;Monitor institute’s performance and manage changes.
THANK YOU
Recommended